Frankie & Benny's Reviews Summary

Food Quality

Pros:

• "Food was great."
• "We really enjoyed our vegan pizzas."
• "Food was very tasty."
• "Wings were delicious."
• "Both selected dishes were really good - salmon with salad and spaghetti carbonara with Parmesan."
• "The pasta was cooked just right, the sauce was delicious, the mozzarella sticks crunchy on the outside but gooey on the inside."
• "Everything was tasty and hot!"

Cons:

• "Chips are awful nowadays."
• "Food was stone cold on arrival."
• "Ordered a jackfruit burrito via deliveroo, which is marked as vegan. To my surprise, I opened it after a bite and was met with chicken."
• "Huge cubes of processed chicken on the pizza were very unappetising in look and taste."
• "Food in general not great."
• "The spicy meat fest pasta lacked enough portion of meat, bacon was so tiny."
• "Everything tasted like reheated and 100% was frozen because there was a lot of water in it."

Service

Pros:

• "After having issues with Just Eat the staff at the restaurant were so helpful."
• "Excellent customer service, and our server Scott was very friendly, polite, and informative."
• "Georgia and Chris both provided a downright incredible dining experience."
• "our waitress (Coryn) could not have been more helpful, she was always available asking us if we were fine, how was our food and nothing was too much fuss for her with a lovely smile on her face at all times during our visit."
• "The service is fast and friendly, the team seem relaxed and attentive, which was nice."
• "Our actual server was very polite and helpful."
• "Staff was super friendly, though. I wish them better careers elsewhere."

Cons:

• "Will not visit again."
• "Will no way ever be back."
• "Not much of an atmosphere. Staff didn't look interested."
• "Slow service, sent out the wrong meal, food was average quality."
• "Service very slow."
• "Extremely slow service, waited an hour for a starter and another 45 for the mains with absolutely no acknowledgement of this."
• "Food took ages to come to our table."

Value for Money

Pros:

• "All of this for 4 ppl only cost us £13 per person, amazing lunch in amazing price."
• "Great for kids since their menu offers a wide range to choose from."
• "The value for money is pretty good."
• "£20 for 2 big breakfasts, 2 slices nice bread toast, refill tea and coffee."
• "Good value, lovely food and excellent service."
• "The food is so delicious and generous portions."
• "Everything was delicious and they had a cardboard take away box so we didn't waste leftovers."

Cons:

• "Came to 48 pound!! Food was stone cold on arrival."
• "Good was tasty but way overpriced for what it is."
• "Massive downside is that VAT is not included in the menu price, so be prepared for a shock when you get the bill!!"
• "Pricey for what we got."
• "Sorry but not worth £175"
• "The only reason I have gave a 3 star is that they only charged for one meal and gave me discount card for next visit."
• "Paying a lot for brand of the place because it's American and the appeal it brings."

Atmosphere & Cleanliness

Pros:

• "Atmosphere is lovely, American - Italian style indeed."
• "The delivery was faultless."
• "There was a nice atmosphere though and it was clean surroundings."
• "Decor in theme with restaurant and can even learn a little Italian while in the bathroom."
• "Really pretty restaurant inside the shopping center."
• "Love the open kitchen, adds to atmosphere."
• "Nice and clean restaurant and well spaced out."

Cons:

• "If I could give 0 stars I would. Informed the waitress that I was highly allergic to passion fruit, ordered drinks and one comes out with passion fruit."
• "Only one downside was a young child with a plastic recorder which he insisted on playing loudly."
• "The place is a little loud."
• "Only problem is at night got backdoor in Overgate to get in. So doesn't get as much people as it deserves."
• "Walked in to at least 4 tables within-view all still needing to be cleared away."
• "We got up and left. I did not want to take the risk as I didn’t feel it was taken seriously due to them all laughing."
• "Came for lunch at 1.30 on a Sunday... only to be told 10 mins later there were no baked potatoes."