Rustico Reviews Summary

Atmosphere

Pros:

• "Great atmosphere, comfortable & welcoming & so true to restaurants I've been to in Italy, with a really authentic ambience."
• "Perfect atmosphere and some delicious wine."
• "The atmosphere is warm, lovely and inviting and not too loud."
• "The place has a nice ambience and Mediterranean feel, good for a romantic meal out or with friends who like more than just chicken nuggets."
• "The atmosphere was exactly what an Italian restaurant should be, noisy, happy and rumbunctious."
• "The atmosphere was authentic and warm."
• "The atmosphere was great, a real buzz."

Cons:

• "It was also insufferably hot."
• "The restaurant was incredibly loud with as many tables stuffed into the space as possible."
• "Because its busy it can be a tad loud."
• "Lovely atmosphere. Very busy and loud initially but quietened down."
• "It was very busy and seemed noisy which hard of hearing people might see as a disadvantage hence the 3star for atmosphere."
• "Although the food was very good, our dining experience was marred by the terrible din."
• "We were sat upstairs. It was freezing cold."

Service

Pros:

• "Staff were very helpful & knowledgeable about what she could/couldn't have."
• "Staff went above and beyond to make my night brilliant."
• "The staff were amazing and welcoming."
• "All staff were polite and helpful, they really couldn’t have done better."
• "Excellent service with very attentive and friendly staff."
• "The staff were highly attentive and accommodating."
• "The staff were exceptional - friendly, attentive, welcoming, nothing was too much."

Cons:

• "Instead of coming to the table to ask for an alternative order they simply bought something else."
• "Alot of servers but still slow service."
• "staff member spoke to me and my friend in an extremely rude and hostile manner."
• "Service was quite slow, we were in quite a large group but perhaps the restaurant found that a little overwhelming to cope with."
• "We experienced extremely rude and hostile aggressive staff."
• "However, staff continuously walked past the room that we were in without acknowledging us which led to us leaving for a different venue."
• "Had a booking at 8.15, we ended up leaving the restaurant after 11PM as the mains took over an hour to come out."

Food Quality

Pros:

• "The food was phenomenal and the atmosphere was authentic and warm."
• "The food is consistently delicious and fresh, served hot and with a smile."
• "The special starter of Sicilian pork belly ribs served with mixed leaves salad was quite simply sensational."
• "the food was such a surprise - from starter to the home made Tiramasu - food was outstanding"
• "The food here is amazing! Absolutely delicious, not like the bland or mass produced food your might get at a chain Italian restaurant."
• "Food is delicious and generously portioned."
• "Such a great place for Italian food. Feels authentic. Good for large parties as it has loads of space in many different rooms."

Cons:

• "Changed menu for the worst. Very disappointed, the Carpaccino pizza is completely changed."
• "Everything was below our expectations... The Sicilian pizza was the worst bit."
• "Service was good but was really disappointed in the food."
• "Over the past three years my wife and I have typically been left disappointed by our food."
• "Expensive pizza now resembles what you can get out of a kebab shop."
• "The food was very poor.... the spaghetti had a disgusting taste and barely edible."
• "The pork was dry and no sauce on the plate whatsoever."

Value for Money

Pros:

• "A great special deal on which was a bonus -- but would happily pay full price for such a great evening."
• "Great food, can’t really beat the value for money."
• "The food was delicious with very generous size portions."
• "Price for 3 course meal was good."
• "Generous portions at a reasonable price."
• "With such prices, it is certainly a good place to enjoy a relaxed dinner."
• "The food was really good with fairly large portions, two bottles of wine and two of water and a bill of £200 for six people, great value for the high standard of food."

Cons:

• "Prices slightly on the high side."
• "Its quite pricey, but considerably better than the various chain Italian restaurants elsewhere."
• "Slight expensive for the size of the portions."
• "expected maybe our drinks (4 in total) on the house never happened and still had to pay full whack minus the fries"
• "So disappointed! Came up from Glasgow and was looking forward to eating here... He really wasn't interested in us at all."
• "though my partner who had the calamari was underwhelmed."
• "ordered fries as a side which never showed and drinks to come which seemed to take a while"