Address: 30-36 Tarvin Rd, Chester, CH3 5DH, United Kingdom
Phone: +441244323845
Rating: 4.4
based on 115 reviews.
Customer Service
Pros:
"Guys, what an amazing customer experience you delivered."
"Purchased new Rocket3 - unfortunately lockdown happened. Keiran and Mark were exceptional in their dealing."
"Fantastic staff very helpful shame its so far from Nottingham or would go more often thanks to Ben and Gareth on service and big thanks to Holly the technicians excellent service."
"Always a pleasure to visit this shop as the staff are extremely attentive without being overbearing."
"Staff at Bill Smiths very supportive providing technical advice."
"Very Helpful parts department I spent 45 minutes on the phone going over parts I needed for my bike and the sales guy done more than enough to help me."
Cons:
"Not been to Bill Smith's for a couple of years but wasn't surprised still poor levels of customer service."
"Very disappointed with their reaction when I was stranded on my Triumph and they said not only they could not help with recovery but if I got my bike recovered to them they would charge storage!!"
"The response crossed a line from professionally 'admitting no liability' to directing blame squarely at me to the point of insult."
"Was completely fobbed off by the service adviser claiming that they do not fix bikes under the Triumph Approved/Used Warranty Scheme."
"Dreadful attitude from the supposed 'manager' of this place. I’ve never come across such rude behaviour in a shop / garage."
"Horrible experience all smiles and promises when they want to sell you something but when you come in with a warranty issue they don't want to know if you purchased elsewhere."
"Spoke to a rude, bad attitude member of staff called James. Most possibly the worst customer service I've had."
Product Quality and Selection
Pros:
"You can get used motorcycles as well at a much cheaper price."
"Great for motor cycle accessories and bikes major Triumph, Honda, Suzuki dealer new and used bikes."
"They always have a really good selection of bikes."
"Top selection of bikes (Used and New), great clothing section with a good range of brands."
"This place is heaven for motorcycle lovers here in Chester, UK as you can buy various types of motorcycles from this shop."
"Very good selection of bikes, clothing and helmets."
"Good stock of new and used bikes also a well stocked parts and accessories store within the store."
Cons:
"Lee also suggested I had my tyres changed somewhere because they looked too new, I had to point out the 1mm tread difference between the front and rear tread pattern. Surely this is obvious?"
"Called into Bill Smiths Triumph in Chester with an exhaust flap issue on my Triumph Daytona 675 R...a great example of being fobbed off by the service dept at Bill Smiths Triumph Chester."
"I brought my mint condition MT-07 in for it's second service, and left with scratches on the front and rear rims."
"They refuse to acknowledge that the issues were caused in their workshop - despite no one else working on the wheels."
"On top of this, the person who worked on my bike left brake grease on my tyres! This is incredibly dangerous."
"Had a new tyre fitted here 3 weeks ago and failed my MOT today because the valve hadn't been changed."
"Ripped off, damaged bike, and left the garage unsafe!"
Value and Pricing
Pros:
"Bought bike from here for a good price second hand. No issues with sales or immediate after service..."
"It was well worth the 50 mile trip as their quote was far more realistic than local."
"Bike in for service and MOT, all done with good communication and decent prices."
"A major failure on the bike has been looked at with very reasonable recovery cost (£30)."
Cons:
"Not sure I’d use again due to cost (labour charge), the breakages (however small) not notified and the fact the service team although very nice are so frustrating to get hold off."
"Labour costs expensive at £72 per hour (twice that of many other non-dealers)."
"I paid £180 for an oil and brake pad change (which didn't need doing), and left with damages to both rims, centre tank plastic, and grease over crucial safety components."
"Very expensive over £200 for the first service on my new honda. It should be around £130/140."
"Proceed with caution when asked for a deposit by this company. I was ripped off to the tune off £250 when my deal on a used bike fell through."
Communication and Responsiveness
Pros:
"Jon on the service desk was very helpful, produced an estimate and emailed it to me, as & when he said he would."
"James (service & parts) was very helpful indeed, and we discussed options at length."
"The staff at the service desk are great, very friendly and always explain what the cost will be up front."
"Really appreciate you being so accommodating and offering first class service to a complete stranger to your dealership."
Cons:
"I rang Tuesday, the chap who answered the phone said Kieran was tied up with motorbike handovers and could he help, I explained I wanted to purchase a bike I had seen on Sunday in the store... still no call back - it’s now Tuesday night!!"
"Recently I had reason to call the service team several times and whilst they have been helpful they simply don’t answer the phone most of the time."
"Never returning my calls, always busy when you phone."
"I am currently in the market for a new bike and a couple more clothing bits... I’m very disappointed as Bill Smiths is my local dealership and I was hoping to use them in the future, but I won’t be parting with any cash after that customer service experience."
"I do understand the sales team are busy but getting asked the same questions over a number of days makes you think do they know what they are actually doing?"