Frankie & Benny's Reviews Summary

Food Quality

Pros:

• "Our food was delicious."
• "Food hot and tasty."
• "The meat was almost falling off the rib bones it was so well cooked and the pizza beat my partner but he insisted on taking the rest back for breakfast it was so good."
• "Food is amazing."
• "Our food was lovely and the staff were unbelievable."
• "The food and cocktails were so yummy and served prompt."
• "Food was good."

Cons:

• "It's terrible, service was terrible and the food was fast food standard but twice the price."
• "For the price you were paying it was disappointing to get what seemed like frozen food."
• "Most of the food that came was cold."
• "This time we ordered the same thing and the food was cold and she got a tiny piece of chicken and almost a full plate of sweet potatoes fries and nothing else."
• "The food was not pleasant tasteless and bland like generic sauces churned out."
• "Food was tasteless and bland."
• "The half chicken I had was a little dry."

Service

Pros:

• "The staff were really helpful though 😉👍."
• "We were seated quickly and the server was quickly on hand to take our order for drinks while we perused the menu."
• "Great place for a meal with family and friends staff are lovely!"
• "All the staff were super helpful and friendly. Very cheery too."
• "Staff are always very busy but always greet you with a happy smile."
• "Daniel, our server was very helpful and friendly."
• "All staff were very friendly even when they were very busy during our time in the restaurant nothing was too much bother."

Cons:

• "Service was poor, greeted well but server more interested in tip than serving."
• "Very poor customer service. No attention to guests."
• "Offended that the waiter came with our mains before some of us were finished our starters."
• "Waiter Daniel made lots of mistakes with starters mains and desserts."
• "Was seated and then we waited for service. Totally ignored by staff."
• "Service was ok, if not a tad slow."
• "Wrong meal replaced, taken to table by manager..Apologies for wrong order but then spills food from the plate on table and totally ignores it, no sorry or clean up."

Atmosphere

Pros:

• "Even with 3 kids under 5 the atmosphere was great, staff were patient and very welcoming for the family."
• "I found the decor to be warm and inviting, seats were very comfortable and the atmosphere in general was good."
• "Great atmosphere inside."
• "Good vibe there. It's great for family gathering and celebrating occasions such as birthday and anniversary."
• "Love the ambiance."
• "Enjoyed the dining experience and the atmosphere."
• "Lovely atmosphere, very tasty food, plenty to choose from including vegetarian, vegan and gluten free options and brilliant management and staff."

Cons:

• "It is quite loud and a bit pricy for the quality which served."
• "Plenty groups there for parties etc.....not an intimate place but TBH I wouldn't expect it to be."
• "Sat underneath Aircon unit and it was freezing."
• "The blaring loud music when someone has a birthday is way over the top though, the happy birthday song is fair enough for family place like this but does it have to be so loud?"
• "Atmosphere in the place was quite flat tonight..no background music etc."
• "Other customers around us looked unhappy/fed up."
• "Unfortunately also the „happy birthday“ songs which were played were even louder than the normal tunes which caused some pain in the ears."

Value

Pros:

• "They would have some promotions from time to time as well like a package of a starter, two main and a wine, which is excellent as a casual date out."
• "Prices were a little steep but it was good food."
• "The food was very good value for money with good sized portions for the money paid."
• "Good value for money and would eat there again."
• "You can usually pick up some discount vouchers so not so bad."
• "Had a fantastic tasty meal here today from the lunch menu great price and fast service!"
• "Breakfast was good and well priced."

Cons:

• "Desserts seem overpriced in comparison."
• "Not good value. Even with a 50% off mains I don't think it's competes well against other chains given the poor sized portions."
• "Small portions, definitely not worth the money."
• "It's far too expensive, it really is overpriced."
• "Bottles of beer are very expensive too for a small bottle."
• "F & B is getting so expensive."
• "£5.99 is expensive enough without getting what you ordered."