Address: 1 Stevenage Rd, Little Wymondley, Hitchin SG4 7HT, United Kingdom
Phone: +441438759333
Rating: 4.4
based on 109 reviews.
Customer Service
Pros:
"Dealt with Dan, very good and has loads of time for you."
"A superb service in these difficult times from both Rose and Graham."
"Both he and his wife were thoroughly helpful and professional."
"All the staff from the lady who answered the telephone to all the guys in the office and Graham himself were very helpful, professional and friendly."
"Dan and Kyle where amazing and really personable throughout the whole process."
"Cannot praise Kyle enough a true professional and a gentleman who sold us a fantastic car."
"Everyone went out of their way to help in very difficult times."
Cons:
"They refused to refund me for my two journeys up to them on the promise of a working car."
"When I phoned them they were rude and lied about their own policies."
"Put a £100 deposit on a car which they said would be 100% refundable if I didnt like the car. Decided I didn't like the car and requested my deposit back. They went completely silent."
"When contacted about this, they were less than helpful, kept breaking promises to call back."
"STAY CLEAR QUICK TO TAKE YOUR MONEY NOT HAPPY TO HELP YOU AFTERWARDS."
"The two sales people told me I could not take the car for a test drive unless we paid for the car in full."
"Absolute scum bags. Worst people I've ever had the misfortune of doing business with."
Car Quality
Pros:
"On handover the car was spotlessly clean and ready to go."
"Really happy with the service and felt very confident that we were getting a good, safe car."
"The car is in immaculate condition and it drives like new."
"The aftercare offered is a huge peace of mind and they even sent someone around a week later to fix damage on the leather at no extra cost."
"The car was immaculate and has totally lived up to expectations and I could not be happier."
"The car was quick and easy to get use to and comfortable to drive."
"All the cars on site are in immaculate condition and go threw a hefty service to make sure the car is roadworthy."
Cons:
"The next couple of days every time we got in the car and then got home my partner would moan about a head ache ... after retracing our steps we realised that it must be the car that's the problem."
"On arrival the car had a large tear in drivers seat that I hadn't been advised about."
"The car was advertised with a full service history, however on searching the accompanying paper work at home, discovered it was only a very small partial history."
"I brought a car from them and everything was fine. less than a week into ownership of the car a metal rattle started."
"Now just over a month of owning the car, paint on 2 wheels flake off."
"Car had a few issues such as tear on the seat and side bars were broken but all of this was sorted before I picked the car up."
"Also, the car had clearly had a poor quality repair to rear drivers door and rear bumper."
After Sales Support
Pros:
"I am confident that the after sales support that has been offered if needed is something that would be honoured if required."
"The after sales service from Graham Hilton Cars has been brilliant and I'm a very happy customer."
"Aftercare has been great although nothing wrong, just me asking questions."
"The car has developed a small fault since purchase and the GH team are dealing with this for me."
"I had my other car for 9 years and was very happy with it and the after sales service."
"I would strongly recommend Graham Hilton Cars."
"I had the most amazing and professional service from Daniel at GH."
Cons:
"Still no refund received."
"However, although I got a very swift refund of the purchase price I was not offered any compensation for the 2 delivery charges and my subsequent messages have gone unanswered."
"The vehicle then had an issue with it which was under warranty and offered zero help/assistance in either transporting the vehicle back to be repaired."
"7 months after buying a car from this garage, we're still waiting for them to send a copy of the service book."
"Definitely do not purchase from here especially if you are not from the area."
"Keep clear as nothing good will come of buying from them."
"Awful customer service."
Value for Money
Pros:
"I am very happy with my purchase and would happily recommend buying a car here."
"Based on our experience I would recommend and will probably use again."
"We have bought cars from here before and would definitely recommended this garage for anyone looking for a reliable used car."
"Would 100% recommend to any friends or family looking for a new car."
"Just bought our second car from these guys and I must say the service we received from Kyle in particular was exemplary."
"The car it's self (and others) was reasonably priced and is good quality and as described."
"I baught an affordable car that was in top condition and had all paperwork and history with it."
Cons:
"Probably best to pay a little more and stick to franchised main dealers where at least you get more peace of mind and a manufacturers used car warranty."
"Good luck with your purchase, for me, I should have gone to main dealer."
"No collection service, I need to drive it back for the same issue, twice."
"I also felt slightly ripped off after they only gave £600 p/x for my old car and then proceeded to sell it for £2000."
"after the garage owner told us a low mileage Mercedes was mint condition, to drive 2.5 hrs to go and buy it and find that not only were there scratches."
"The car was put to barely functioning standard on the hopes that I would get far enough away before it broke down."
"Experience was nothing but a series of calamities which I'm still feeling even today."