C J Ball & Son Reviews Summary

Customer Service

Pros:

• "Since meeting the guys at CJ balls looking for my first bike, the level of customer service has been outstanding."
• "The service at CJ BALL is nothing less then perfect. The staff are always helpful and kind when it comes to enquiries and every time I visit CJ BALL the experience is wonderful just as well as looking at all there pretty bikes."
• "The staff at C J Ball were really friendly and helpful."
• "I cannot fault Ray, Nathan or Donna in any way. They have all been fantastic."
• "I would like to thank the whole team at cj Ball."
• "The knowledge friendliness help assistance by all was top end not a typical company that wants your money then they forget you but the approach and offers made and assistance given and lack of pressure to buy a bike was first rate."
• "I have had only good experiences with cj ball the staff are very helpful and the service is second to non."

Cons:

• "Poor service! I went to purchase a new scooter today and was met with unhelpful, disinterested salesman."
• "Went new bike shopping after passing test. Needed some advice and help choosing a bike but didn't get it."
• "Would have bought a new Honda and a New Suzuki last year but on both occasions got less then helpful service so went home."
• "Walked in the other day and no salesman to be seen so left."
• "Ok dealers but prices a little high and not overly impressed with servicing quality."
• "The training could be presented more professionally and more organised, but it all seemed a bit rushed at times."
• "Asked difference between the cb125 and xsr125 competitors bike- he didn’t know anything about the Yamaha to offer comparison."

Sales & Purchase Experience

Pros:

• "Recently bought my new Africa Twin Adventure Sport through CJ Ball, can't recommend them enough."
• "Just bought a used bike and the whole process was superb. Very knowledgeable and friendly staff."
• "I've been a customer of C J Ball for over 20 years and the main reason is they always try to give the best deal possible."
• "Colin the sales advisor was excellent. No pressure selling, always had time for you and gave excellent advice."
• "I want to congratulate Andrew from a used bikes department CJBALL for good communication with him all the time of purchase and assistance with extradition and documents for export to Bulgaria!"
• "The whole team in the dealership were also friendly, helpful and professional which made it an easy decision and process to then also buy my first bike from them."
• "I would be happy to recommend CJ Ball to anyone looking for a motorcycle or scooter."

Cons:

• "Sales team said they're unable to sell their used bikes to customers who are not local as they can not provide warranty."
• "Have purchased many before as they were my go to dealership but never felt I was getting a good deal and I was doing them a favour."
• "I then went into to the Honda side & was totally ignored despite being the only person in there."

Training & Instruction

Pros:

• "Training was provided by Nathan and Ray, both are excellent and friendly instructors who not only train you to pass a test they train you on how to ride a bike properly."
• "Phenomenal for both rider training and bike sales - the training school in particular is first class."
• "Every instructor I had was excellent and I deeply appreciated their uncanny ability to instil self-confidence and make every minute of serious learning fun."
• "The trainer's were brilliant. Clear in instruction, fair with feedback and made learning to ride more enjoyable due to their sense of humour."
• "Ray and Nathan trained me from CBT through to full license, both really good guys with great approach to training and progressive learning."
• "Ray and Nathan are excellent tutors as I suspect they all are."
• "The experience and knowledge of the training team is superb."

Cons:

• "The space at the shop to perform Mod 1 manoeuvres combined with CBT lessons is restrictive."
• "The training could be presented more professionally and more organised, but it all seemed a bit rushed at times."
• "It would also be handy to have some time spent on visual information of the tests and what is expected at the beginning of each course."