The Fluke Reviews Summary

Service

Pros:

• "Service was very good. Prompt and friendly."
• "staff are great and while I was there, locals were friendly and welcoming"
• "Staff were really nice and friendly."
• "Jessie our waitress was very very good!!"
• "Very friendly and efficient staff who were on the ball"
• "The staff were very attentive to my dog and provided a bowl of water without been asked"
• "Throughout our visit Ed was attentive and helpful"

Cons:

• "The waiter apologised and advised that he would get the manager over. Surprise surprise, he never arrived."
• "Part of our order never turned up some of it cold"
• "Staff attitude was poor, girl stood and drunk coffee on her phone the whole time we were there."
• "Not impressed very abrupt safe"
• "Staff were not very friendly. There was a large group of us and they were more interested in serving the locals first."
• "the manager was appalling and rude and should not be working face to face with the public"
• "Very rude staff with no social skills at all should be ashamed of their attitude."

Food Quality

Pros:

• "Food is really tasty and well cooked."
• "gammon steak was delicious"
• "Food was amazing both myself and partner had steak and was cooked to perfection."
• "fish again was delicious with a fresh crispy batter and chips very good as well"
• "The food we ordered was excellent"
• "Food was okay - we were really hungry so went for main and dessert. Chips were a bit cold but the meat was nice."
• "Food we had was excellent."

Cons:

• "Food ok but not great - reputation for LARGE steaks no max. 9oz uncooked!!!"
• "the chicken was dry the lettuce was brown and rotten"
• "Food has come down hill with the new menu lots of oil / grease over a lot of the foods on a 'sizzling plate'."
• "When it arrived it was stone cold and inedible."
• "The meals we ordered were very bland and tasteless."
• "Possibly the worst steak and ale pie in the world, even the waitress thought it was stew. Horrible chicken burger, very poor Texan BBQ pork."
• "Food was terrible. Ordered ‘sizzling’ chicken fajitas. They weren’t sizzling at all."

Value for Money

Pros:

• "Fantastic value for money."
• "Great food with great prices. It's a sizzling pub chain so it's worth signing up to their newsletter to get £5 off."
• "Food's cheap, very nice"
• "cost of two dinner meals and two alcoholic drinks was very reasonable"
• "Friendly staff, very reasonable prices."
• "Amazing value."
• "This place is always great value for money"

Cons:

• "The portion sizes weren't great, we had the mac n cheese and for us it didn't taste too great"
• "For 5 not big halloumi fries and some of mayonnaise i have paid 4.79£! This is a robbery in broad daylight."
• "Chips and cheese was just a small bowl of chips with congealed cheese stuck to the top 3 chips"
• "I had a all american platter and believe me it was nothing like the picture,,,,and coLd chips and cold chicken wings,,,spare ribs i took home for the dog....which was all fit for the dog."
• "The prices are good but the food really isn't up to a decent quality"
• "On reflection we were sorry we paid the full price."
• "Not nearly as good since menu change."

Atmosphere

Pros:

• "The atmosphere was lovely. Very pub like."
• "Never encountered anything but friendly cheery staff and nice warm atmosphere."
• "It's such a cool place to be either alone or with the family."
• "Nice friendly atmosphere and look forward to returning in the near future."
• "Love the new look after the refurb, still feels like our old local but its a nice refresh and sympathetic to the history of the building."
• "When i enter, i so traditional scottish atmosphere. Curtains, carpets, chairs and walls was with tartan elements."
• "Food was amazing! Service was fantastic, friendly staff and an amazing atmosphere overall!"

Cons:

• "Music too loud.....especially in dining area."
• "And no atmosphere"
• "Place was dead and there was more folk down at the local cemetery."
• "Creating a negative atmosphere, witnessed this numerous times now."
• "Was a pity to have to listen to a drunk regular old guy who was singing racist and sectarian songs, about hating Catholics."
• "seen a dog in the restaurant and not on the lead is very off putting"
• "Very disappointing with manager's attitude from the first moment walk into bar."

Cleanliness

Pros:

• "The facilities were clean."
• "It was quiet when we visited but very clean"
• "Lovely inside with privacy during your meal and comfortable seating"
• "Good parking available round the back"