Address: 1 Gallowstree Ln, Newcastle-under-Lyme, Newcastle ST5 2QS, United Kingdom
Phone: +441782626752
Rating: 3.9
based on 144 reviews.
Atmosphere & Venue
Pros:
"Lovely venue inside and gorgeous outer part too. Fabulous for both types of weather."
"Cosy atmosphere, friendly staff."
"The venue was busy with a friendly atmosphere overall."
"Overall a nice pub with a good selection of food and drink."
"Family pub with a good atmosphere."
"Lovely place, great atmosphere, staff are very friendly."
"The atmosphere is that of a busy family pub."
Cons:
"unfortunately due to a few guys in their 50s we soon drank up as their language was horrendous."
"Would of been a lovely meal unfortunately unruly child spoilt it running around and a tablet on full volume blasting out Peppa pig."
"The only annoying thing was the Pub didn't open until 12 and when the doors were opened the queue to be served longer than usual."
"Lovely refurb very nice n comfortable good food just dont go when the school next door lets the kids out cause they use the pub car park as a picking up area n u cant get out very easy n theres kids standing in the pub foyer and sittin on all the seats outside."
"Absolute rubbish had chicken nachos cold should be hot my sister in laws had gammon very undercooked all went back rubbish rubbish rubbish."
"Increased my rating from 0 stars to 1 as it has been decorated. If you like food that has that all round burnt taste. Sullen staff then this is the place for you."
"Toilets are filthy stinks of urine."
Service & Staff
Pros:
"This place is pretty good, the staff are friendly and the food is delicious."
"Staff are very helpful and service is fast given the current situation we are in, will definitely be going more often now :)"
"Staff were happy to change our reserved table for another and service was quick and friendly."
"Had a great time for a birthday meal with our friends and family the service and all the staff were lovely."
"One of the best pubs in Newcastle under Lyme! Very welcoming staff and everyone is very pleasant and polite, great set up pub with nice food and a good pint."
"Staff were very polite even though quite busy."
"Friendly, welcoming and attentive. Drinks and food served promptly."
Cons:
"When I asked to see the management I was told she was too busy."
"Seems to lack some serious management."
"Service was appalling. Must have 45 mins before we were served, then another 30+ mins before the main course."
"barman was non communicative and totally unhelpful."
"The food and place were great, unfortunately let down by the staff, it was as if the staff were not bothered."
"We were told when ordering that the food would take 45 minutes, we were prepared to accept that however it took 70 minutes to arrive."
"The waitress walked past us quite a few times n not once asked how the meal was."
Food & Drink
Pros:
"First time been since refurb, the drinks were prepared spot on."
"Good value for money. I Have the mixed grill it is very good."
"The food arrived on skillet's and was piping hot and delicious."
"The food reflects the prices which are inexpensive."
"The food was excellent, hot and fresh and the steaks all cooked exactly how we asked."
"Food was delicious, steak melted in my mouth."
"Food served was generous, hot and tasty."
Cons:
"Food is average, chips hard the middle."
"Cheap price for real cheap food and quality."
"Foods cold tastes as bad as it looks."
"Awful had the Burger was dry tasted of old fat, chips were not fresh."
"Food ok not great nice enough."
"Food was awful. Asked for a mixed grill and the whole plate was full of onions."
"We had the lasagne which was burnt & very dry, the garlic bread was burnt underneath & no side salad very disappointing with it."
Price & Value
Pros:
"Very reasonably priced, which is hard to come by in these times."
"Good value for money."
"The price was very competitive and the food was good."
"Cheap food and drinks and gets quite busy."
"Everything from drinks to food is reasonable on price meaning the pub is inclusive to all."
"A sizzler chain pub. Very reasonably priced beer cheap. Meal and a pint for just over a tenner."
"Sign up for emails and get food offers of up to 25% off meals and birthday offers."
Cons:
"Lunchtime deal misleading...advertise additional 1pound for an alcoholic drink but have smallprint which would require a magnifying glass with 98percent of alcoholic drinks excluded from the deal."
"Some dessert overpriced, compared to other desserts what was much bigger."
"Definitely no over pricing."
"Wouldn't recommend this place the Sunday dinner was awful the roast potatoes were frozen and then Re heated."
"Ordered lasagne it came frozen in the middle sent back same one reheated and guess what still only just warm in the middle."
"I think, the size of the food was a little bit small."
"Food is fine but spoiled by the lack of money spent on the place."
Cleanliness & Maintenance
Pros:
"The place was clean and well maintained."
"Clean toilet facilities and a good clientele."
"Tables were kept tidy and clean even though it was very busy."
Cons:
"The loos are grubby, it looks like they only clean the loo and sink itself, everywhere else needs a good scrubbing."
"The cleanliness of the place our table was sticky and dirty and the floor where we sat was also dirty and your feet stuck to the wooden flooring where we sat."
"On a busy Saturday night the ladies toilets were disgusting and broken."
"Toilets stink of wee."
"Now, the ladies toilets are disgusting and need a good clean, there was dirty cutlery in the holder."
"The furnishings are very tired and in need of a refurbish but the toilets are terrible."
"Tables were very sticky as if they had not been wiped down."