Ash Reviews Summary

Food Quality

Pros:

• "The delicious food was served promptly by a pleasant and helpful waiter."
• "We had the chicken skewers and they were delicious while my wife had the fried brie and said it was amazing."
• "For dessert we had creme brulé and sticky toffee pudding and they were all great!"
• "Burger with bacon and blue cheese was tasty enough to be fair."
• "The food was actually pretty good."
• "The Thai green curry and haggis, tatties and neeps were excellent."
• "The food was really lovely, my starter was the pate, I would have been happy with a little more bread and less salad, I had the seafood risotto it was really tasty loads of seafood..."

Cons:

• "This restaurant charges top prices for a chef who cant even make vegan pastry!"
• "Pretty sure all the food I ate was cooked before it entered the restaurant and they just warmed it up."
• "The food came out and we were greeted with frozen peas, flavorless fish, and steak pie (without the pie)."
• "Fish and chips was cafe-level quality. Peas were hard, fish dry - tasted like frozen and oven cooked."
• "Hellishly overpriced and under par food, ordered a vegetable pie and came with some abomination of pastry."
• "Absolutely terrible, booked for 7.00p.m. tonight got there on time we both had a starter and a main course which both were microwaved food (typical not good pub grub)."
• "Overcooked frozen and greasy tasteless steak in a disgusting bacon and blue cheese hamburger."

Service

Pros:

• "The price for the main was also great - we paid 8.95 and my fiancé also had a starter with the main for just one pound more."
• "It's lovely with an extremely good range of menu options."
• "We where seated immediately and offered drinks that came in minutes."
• "The restaurant is really modern, clean and we were welcomed very promptly on arrival."
• "Our waitress was friendly and efficient."
• "The service was fantastic with a nice drink selection and mellow atmosphere."
• "Service was really great. Booked a table for Saturday night for dinner. Was welcomed by friendly faces and again great service."

Cons:

• "They give you an evil stare as soon as you enter and then chose to ignore you."
• "Glasses filthy ended up drinking my beer out the bottle."
• "Service however was not at all attentive and or wasn't busy."
• "Unfriendly staff, no communication with each other or their customers."
• "Rude staff who have no communication with each other or their customers. Shambles of an establishment."
• "Staff very dour not smiley or didn't take time to talk to their customers."
• "The staff were rude from the word go!"

Value

Pros:

• "The menu was affordable."
• "For a proper restaurant, not fast food, prices were reasonable."
• "Food was lovely and good value for money."
• "The atmosphere is calm and friendly, the food well presented, and for their lunch and early dinner meal deal, excellent value for money."
• "Had 321 deal. Which is absolutely amazing with a very good price."

Cons:

• "The food was fine but definitely not worth the price."
• "We wasted £100 for nothing."
• "Overall I thought it was a bit expensive for the quality, soft drinks were really over priced and the service was quite poor."
• "More than £80 for 2 including a very ordinary screw top Pinot Grigio: we have better ways of spending our money!"
• "Very overpriced for what we had. The same menu served before 6pm was a special. 2 courses for between £12 & £16 approx. Same menu served after 6p.m. was double the price for 1 course."
• "Very expensive for what we got."
• "The bill was also pretty hefty, about 30% over what seemed reasonable."

Atmosphere & Cleanliness

Pros:

• "The restaurant is really modern, clean and we were welcomed very promptly on arrival."
• "Beautiful decor, seen and seated very quickly, they didn’t hang around when taking orders either."
• "The place is quite pleasant."

Cons:

• "The carpets need hoovering and the waiter needs to clean his shoes it looked like he had been out cleaning the streets."
• "Had a chunk of fish under my table and carpet wasn't even hoovered or cleaned after the lunch service which was pretty bad considering the conditions we're in!"
• "When we arrived it was a VERY NOISY place (unfortunately there were a lot of loud American tourists)."
• "No atmosphere, unhelpful service, felt like a conveyor belt experience."
• "The haddock was not. The plate looked so appealing but one bite on the fish and you can tell that it wasn't fresh."
• "Food great. Decor, seating and carpet needs replacing."
• "We were put off from eating here by the sour faced and pompous concierge."

Management & Staff Behavior

Pros:

• "Staff happy to amend my dish to suit veggie request, overall tasty food & good portion sizes."
• "We felt sorry for the staff as a female manager was obviously being quite horrible to the under trained young waiting staff."
• "The waiters were very polite and gave plenty of time but not too much to review the menus before taking our order."

Cons:

• "You should be closed down for what you did to that family with the down syndrome Uncle you are a disgrace to humanity."
• "The manager Ismael was terrible at his job."
• "Ismael is terrible at his job and we were also racially profiled."
• "The owners and staff should be thoroughly ashamed of themselves."
• "To the management team of ASH restaurant, you should be ashamed that your staff conduct themselves in such a manor, and sort the problems that are presented to them out in a more professional manor!"
• "Restaurant boss was arrogant."
• "Absolutely disgusting customer service. Refused to serve a customer because he had Down's Syndrome."