The Range, Aberdeen Reviews Summary

Product Selection and Availability

Pros:

• "I love this store it is full of everything you need to furnish your home and more."
• "An interesting, if eclectic selection of... Well, almost everything. Changes with the seasons."
• "Great range of household items, furniture, gardening and pet stuff, great place to go for craft projects and Christmas decs."
• "We go to this store ALL the time! They have such an amazing selection of things that it's hard to describe exactly what they have."
• "A great shop... lots of choices from arts n crafts to furnishings, garden stuff, decorating and diy, toys, art and homewares... indoor cafe and toilets in store."
• "The Range has something for everyone!"
• "This Shop has everything you can ask for."

Cons:

• "They don't seem to be designed to last which is rather disappointing."
• "Bit hit or miss as to whether or not what you're after is there."
• "Shop is nice however pricing labels seems missing in certain places."
• "Incorrect price tickets and merchandise in wrong place."
• "Only downside is when it comes to the pet department, staff do not have an understanding of the needs of particular animals."
• "Staff were not knowledgeable about stock I store."
• "Nothing is ever priced accordingly on the shelfs, There shop floor is always covered in stock BIG health and safety issue right there!"

Store Layout and Cleanliness

Pros:

• "The shop is huge, clean, well equipped and a nice temperature too, plenty of helpful staff dotted about should you need it."
• "Excellent service, hand sanitizers on the ready. Also 2 meter distance in place. The store ready to welcome back customers."
• "It's like Aladdin's Cave! You can go in for a light shade and come home with a frying pan. The shop is well laid out with clear themes and we'll stocked shelves."

Cons:

• "No effort is taken to set out the store neatly and carefully. Main isles are always cluttered with boxes and other stock."
• "The store always feels dirty though with visible dust on the floor and unpacked stock just sitting there in the main isles."
• "Visited today again. If anything its even more chaotic than last time."
• "Don't shop there very often and thank goodness for that. The shop was in a very messy state with boxes and packaging blocking aisles and littered everywhere."
• "Middle aisle completely blocked so had to walk all the way to end of store and halfway back to get what I wanted."
• "It was quite messy with things lying around the floor and restocking."
• "But the place is full of Halloween tat, bonfire night tat and even Christmas tat."

Customer Service

Pros:

• "Staff are always willing to help and pleasant."
• "In my experience I have also found the staff to be very friendly and helpful."
• "Staff very helpful and a look happy in their work, what a change from some other shops I could mention."
• "Staff are friendly and helpful so they'll assist."
• "Love the staff, always so helpful and cheery."
• "The staff are very friendly and happy to help."
• "Staff always willing to go above and beyond to help you when they can."

Cons:

• "Their customer service was non existent. Very poor and not professional."
• "Very disappointed with the staff. Some were totally out of it, and others were rude to people in the queue too."
• "Absolutely disgusted with the way I was spoken to and treated today in the Range, mainly by the manager Emma."
• "One of the worst customer service I have seen."
• "Customer service is a joke!"
• "Staff aren’t very friendly or helpful, asked 2 different members of staff for some help and both didn’t seem to care or know where things where."
• "Unbelievably poor service from an angry young man that actually turned his back on me at the till."

Cafe and Food Services

Pros:

• "Cafe deal decent, buy a hot drink get a bloomer bread toasted sandwich with sausage or bacon."
• "Café upstairs selling Costa coffee and snacks."
• "Half way round the store, upstairs to the cafe for a cheeky coffee and a bite, then down and finish the tour. Coffee is excellent too!"

Cons:

• "Nice shop but awful cafe."
• "Food was not good for the price. Actually, the food was awful not what we were after and the choice was limited..."
• "Pleasant Caffe surroundings but not great food."
• "Had something to eat upstairs, shambles, waited 30mins for a burger and chip for my son (place was empty) Food eventually come out cold."
• "Will definitely never use that cafe again. Service was slower than a week in the jail (I assume!) The cutlery was dirty, tables were not being cleared. Close on £17 for 2 toasties, 2 drinks and 2 caramel slices!! Daylight robbery."
• "However a word of warning, on the day of my visit the cafe was appalling!"
• "Wow this store has everything you need under one roof. We started up at the cafe, which was good but for you got was very expensive."

Hygiene and Cleanliness

Pros:

• "The shop is huge, clean, well equipped and a nice temperature too, plenty of helpful staff dotted about should you need it."

Cons:

• "Filthy Toilets. So Dirty I would not use and left."
• "The store always feels dirty though with visible dust on the floor and unpacked stock just sitting there in the main isles."
• "I was absolutely horrified at the state the toilets was in."
• "The men’s toilets, where I took my 2 year old daughter were filthy."
• "Not the cleanest shop messy and dirty, don't understand their stock concept."

Pricing and Value

Pros:

• "Parking is easy and prices are quite reasonable too."
• "Also sweets at good prices and some of those less well known (other countries) in major stores like Tesco etc."
• "Good range of household products & furnishings @ reasonable price."
• "Arts and crafts section can't be beaten on price."
• "Prices often cheaper than the internet."
• "Wow!! This place is cheap and you get almost everything there."
• "A lot of items are priceless too."

Cons:

• "They don't seem to be designed to last which is rather disappointing as they ain't exactly the cheapest but not the most expensive either."
• "Too big and although it's a one-stop shop it's available elsewhere at similar or cheaper."
• "I found this shop full of cheap crap the furniture is shabby after a couple of months and not cheap whatsoever in price."
• "Last two bed sets I've bought from here within one night's use the buttons that hold the quilt inside have completely popped right off."
• "The two roller blinds I chose had the label with the makers price in £ and euros blacked out."
• "Good store with a huge variety. Dont bother with the cafe though. Over priced and a lot of better options at the beach."
• "Wow this store has everything you need under one roof. We started up at the cafe, which was good but for you got was very expensive."