Currys Reviews Summary

Customer Service

Pros:

• "Once helped was by friendly, helpful young man. Excellent."
• "When my husband and I went in to look for a television today, we were looked after by Mark who went out of his way to help us and we came away from there 100% happy with the knowledge of everything available to us."
• "Computer assistant was super helpful."
• "The guy working there was very friendly and very helpful."
• "The young man who helped my husband & I was polite and knowledgeable without being pushy (which I hate)."
• "Rae is an extremely good and helpful manager whose staff are keen to please."
• "A very pleasent sales assistant came to my aid & quickly confirmed which machine & downloaded the instructions & printed them out for me."

Cons:

• "Sometimes the website says the store has items that can be picked up that day, or the following day; but when you go to pick up the item it's not in stock."
• "Most staff were very helpful, although there was a samsung rep who we found very rude."
• "A sales assistant in a blue Currys shirt said hello and then turned his back on us and started chatting loudly with a colleague."
• "Wouldn't bother with this store, counted at least 10 staff in store with about 5 actual customers there."
• "id only give a half if i could. went in to berryden (aberdeen) today to purchase a freezer, eventually found 2 members of staff, asked first one (asian) are you free to serve she totally ignored us."
• "Worst experience ever."
• "They obviously don't want to have to be bothered to sell anything to customers asked for information about washing machine he turned away to speak to a member of staff not good customer service needless to say I walked out."

Product Availability and Pricing

Pros:

• "Can get some good deals if you hit the right day."
• "If you manage to find it cheaper within 7 days then you'll get a refund and a bit more."
• "Got a Toshiba 43inch 4K UHD Smart TV 4 £278, so much better than the JVC 1 i got just over a year ago now."
• "Curry's are hard to beat on price and quality."
• "Good products at good prices."
• "Their selection of goods is always up to the mark with a range for everyone's budget."
• "Get all your electrical items and more for your household at really competitive prices."

Cons:

• "Then when we broke the desired machine we contacted them because we had a product guarantee from them. It has been more than 3 months since no one has contacted us."
• "They don't carry much stock of the items on display, so be prepared to have to order it and either have it delivered or collect it later."
• "Also 13 quid for an air duster - really?"
• "Curry's said they only give it a 12 month Warranty, I said Google say it's a 24 month warranty, they said, not with us, it's only got a 12 month warranty."
• "This store refused to honour the company policy of refunding the difference of a product purchased from the store becoming available cheaper elsewhere."
• "Displays items out of stock."
• "Didn't have any of our items in stock when the girl went to check."

Store Experience

Pros:

• "Electronic paradise. Gallery of computers. A laptop spread for the eye and for your need."
• "The go to place for everything electrical."
• "I was pleasantly surprised to find passionate and knowledgeable customer reps in this store."
• "Clean, organised, and my encounter with staff was great."
• "I received text from young man who sold laptop to me informing is ready for pickup."
• "Staff are really helpful and give you good friendly advice about things and they are also very helpful and well trained for their jobs."
• "Good place to go for high end electronic."

Cons:

• "Whatever you do, DO NOT visit this store just after opening time during the week."
• "Very very bad experience dealing with Currys and their delivery company Know How."
• "Shop had quite a few customers in but the staff would rather stand around in groups and chat than help any of us."
• "Laughable experience, Went in looking for a graphics card. Came out with nothing."
• "No stock, no shelves dedicated to pc components at all."
• "Staff standing there chatting, ignorant sales staff (with the exception of a few) and pretty hopeless management who’s answer to any negative criticism is 'we’re understaffed' and hardly anything in stock."
• "Service at times in this place is shocking. Reserved a TV online and went to pick it up later on thinking it would just be a case of nipping in and out. Ended up waiting for about 30 minutes for the TV to come out from the back."