Techrescue Computer Repair Shop & Data Recovery Reviews Summary

Quality of Service

Pros:

• "Had a great service from the moment I went in the front door to the moment I picked up my laptop."
• "All communication was courteous and timely."
• "Laptop returned in good as new condition."
• "Would advise anyone to go to them for computer repairs."
• "A very polite and professional service provided by Liam at Tech Rescue, many options were offered to me and it was nice to receive prompt updates."
• "Professional and well-priced service."
• "The guys at Techrescue Computer Repair are technically up to speed with in-depth knowledge about systems."

Cons:

• "careful with these guys i put my sons laptop in here for a power socket change and i got the laptop back with keyboard not on right and screen not working."
• "However I was really disappointed with the service as I was not contacted despite being reassured that I would receive my phone back the same day or the following day the latest."
• "I was never told you were closing for a week."
• "Slightly rude but did a good job with the repair the customer service let them down unfortunately."
• "maybe they do not know, i would not recommend these guys."
• "Overall just a horrendous experience, avoid at all costs."
• "All in all disappointed with the process and unfortunately I won’t use TechRescue again."

Cost and Efficiency

Pros:

• "They were much cheaper than I thought."
• "Clear and competitive pricing."
• "Service was excellent and extremely quick, guys knew what they were doing and the price was absolutely brilliant!"
• "Fast repair and affordable price."
• "Overall cost was very reasonable too."
• "Their price was fair and transparent from the start."
• "Good price, fast and friendly service, and laptops are running like new."

Cons:

• "For £134 a slight clean would have been appreciated may not be paid for but for me this all comes under delivering a great local experience."
• "Estimated price was 70 -180 odd pounds so paid the diagnostic fee - then the price becomes £700 plus - And when I collect the drive its in bits."
• "I was quoted £130 to £180 for recovery of files from a broken USB stick. I thought this was a bit pricey."
• "I completely appreciated the staff and understand that not everything can be fixed, but I have to question the morals in charging £35 with next to no service performed on it."
• "I paid this cost but to be honest not happy at all as at no point through whole process was I informed there was a charge to look at laptop."
• "When I confronted this price the owner Kev said 'most customers are happy paying the extra and getting the laptop back...' Does this mean they overcharge most customers without knowing?"
• "Very quick! They mentioned I would get a discount if I reviewed them but failed to give this which is a shame."

Customer Experience

Pros:

• "Just Perfect!!!"
• "I would commend them for their service."
• "Would thoroughly recommend!"
• "Would definitely recommend them for personal or business tech repairs."
• "I would have no hesitation in recommending them."
• "Highly recommended."
• "I cannot speak highly enough of the service received, fabulous!"

Cons:

• "This had a massive knock on affect on my workload and finally the condition of the laptop upon collection left me wondering the QA process."
• "i would not recommend these guys if you use them take pictures of machine on and off i waited 2 months for mine to be returned."
• "If you are to use this shop, I would recommend that you double check the costs!!!"
• "Only 1 as I cant give no stars -- rubbish company - took too long on diagnostics."
• "Clearly just rip off merchants and I’d advise getting a second quote before considering using this company."
• "Would return for a repair but might just think twice before bringing in something..."
• "I was also impressed with their automated text message service which kept me in the loop as the job progressed."