Address: 140 Boden St, Bridgeton, Glasgow G40 3PX, United Kingdom
Phone: +441414297070
Rating: 2.9
based on 278 reviews.
Driver Conduct
Pros:
"Operator was so helpful thank you again."
"I left my mobile in one of your taxis and I thought that would be the last time I would see it. Instead a very kind and honest driver phoned the last number dialled and brought my phone to me."
"Nice experience with Glasgow taxi, I left my car keys in one of their cabs and the driver sent it back to me!"
"Fantastic service on Saturday ordered disabled taxis and the driver was so professional."
"The drivers know the city well but are let down by a simply useless automated booking system and the operators never answer the phone."
"Got a Glasgow Taxi from SauchieHall St rank I think it was. ....Jim....at just after midnight.....very professional and helped a lady out of the cab with sore Knees at the Hurlet."
"Glasgow Taxis sent a prompt, very capable and polite driver who knew Glasgow well and got us there with five minutes to spare for our bus back to Dundee!"
Cons:
"Unbelievably rude driver."
"The driver scammed us, said if we paid at the start it would be a fixed price and charged us extra money when we got to our destination."
"Very rude and intimidating driver took myself and a family member the wrong way then attempted to rip us off."
"Rude drivers most of the times."
"The driver refused to provide any form of identification when I asked."
"Absolutely shocking driver shouting abuse at three young girls in a taxi dropping them in the middle of nowhere and refusing to drive them home."
"The taxi driver himself was very rude, and I genuinely felt anxious and scared in the taxi with him."
Reliability and Punctuality
Pros:
"Always have me sorted out with a ride when I prebook well in advance."
"Excellent service, so professional... Spot on time, very professional texting when the car was approaching, the car number etc."
"They were there less than 5 minutes after I called and the driver was lovely."
"While staying in Glasgow I booked twice a taxi and both times the taxis were right on time."
"Arrived on time and pleasant driver."
"Taxi to the gig arrived on time."
"On the day the cars arrived in good time at two different locations and waited until everyone was ready to leave."
Cons:
"Today was the second time that Glasgow taxis has left me standing for more than an hour in the pouring rain."
"Over 30 minutes late to pick me up from the airport which was prebooked."
"Pre booked 2 taxis from braehead to paisley at 10am this morning. Took pre payment, neither taxi turned up and no communication regarding delay."
"Booked taxi the day before as travelling at a peak time and wanted to ensure that a cab would arrive. Time came and went."
"Ordered a taxi the day before for an early morning journey to the train station, when it was 3mins late I called to check it was coming, I was assured it would be there soon, 20mins later I'm still waiting and I've now missed my train."
"Booked the taxi for 4.15am for a flight. The taxi company said they couldn't find the address."
"Have had countless times where we prebooked and there were no shows."
Customer Service
Pros:
"The dispatchers who took my call were very nice, professional."
"Brilliant service. Was in Glasgow today with my daughter... this company was extremely helpful, very polite and professional."
"The operator was very helpful, professional, as was the driver and polite and got home safe and at a very fair price, that really matched private hires."
"An awesome service from the delightful telephonist, the controller who helped me find the correct pick up point at the airport and the very chatty driver who took me home."
"When booking, your office staff were very helpful. Many thanks."
"All communications were professional and emails were responded to quickly."
"Brilliant service. Was in Glasgow today with my daughter and after dropping my car off at a garage in tollcross road we called for a taxi. Not knowing Glasgow at all (fae fife) this company was extremely helpful, very polite and professional."
Cons:
"Your staff on the phone are shocking and it shows where your priorities are when it comes to your customers."
"Telephone staff is so rude and totally disrespectful lady who sit there shouting at customer and say clearly I close phone we book taxi almost 30 minutes wait I call them for insulting myself never recommend to anyone."
"Customer service people are very very rude they hung up even before I asked them anything."
"Got a really unfriendly operator today who snapped at me and treated me like I was a nuisance."
"The old woman who answers the calls was extremely rude and unhelpful."
"Came to Glasgow to stay for a night from Edinburgh and I got rudely shouted at by the call operator."
"Such a bad experience! When booking the taxi, told the lady on the phone the destination address twice... Avoid this company as they are very unprofessional and rude."
Pricing and Charges
Pros:
"The price was also fair."
"I've used this company when going Mass at St. Aloysius Garnethill... my driver took me there without charging me any extra."
"Returned home from abroad tired and exhausted, and traveling from Glasgow - Clydebank... No doubt the fare is correct."
"Glasgow Taxis took my card payment, no problem."
"They are pet friendly and have always been prompt, affable, and reasonably priced."
"I would rather use this taxi firm than any other in Glasgow not just because it's cheaper."
"The drivers were so lovely, helpful and professional."