Address: 39 Skene Square, Aberdeen, AB25 2UP, United Kingdom
Phone: +441224443006
Rating: 4.8
based on 203 reviews.
Speed of Service
Pros:
"Had a problem with my play station 4 hard drive. Took my console in at 12:30 and was ready for collection at 16:30 on the same day."
"They fixed my laptop within days and at good price."
"Got the dreaded blue screen of death, couldn't do anything at all, was just stuck in a repair loop, took the laptop here and within a few hours it was completely fixed, like new :)"
"Super quick service, dropped my iPhone at 5.30pm for a screen replacement and had it back by 7pm."
"These guys managed to fix my laptop in a day!!"
"Fixed in just over 24 hours, extremely quick service, days ahead of predicted time."
"I was quoted 3-4 days for an HDMI replacement for PS5 from other local repairers, jahi laptops have repaired within 12hrs of having the console at a very good price."
Cons:
"I asked to collect the PC, then bring it back once part arrives. Two days later and still no call."
"Despite a delay in getting parts because of lockdown I still had it fixed within a week, to which they very apologetic as can normally turn things around quicker."
"Unfortunately, they weren't able to fix it."
"A couple of weeks later, the same problem arose so they had not done any fix at all."
"Was told 'yes' but was not called back. I followed up, was told the investigation proved what I said but the part supplier was not 'answering their phones', so we need to wait until tomorrow. No call tomorrow either, was told the same thing."
Customer Service
Pros:
"The service was friendly and helpful and should any of my electronic equipment fail again i will be more than happy to take it to Jahi Laptops for repair."
"I was met with great customer service and communication."
"Everyone at the shop is friendly and welcoming, and were great in communicating the progress of the repair and explaining what the issues were."
"They kept in good contact with me all through the repair updating me as they went along."
"Helpful and knowledgeable staff. Jahi kept me up to speed with the repairs necessary and explained the repairs and the costs fully."
"The staff is very friendly and knowledgeable. I've also appreciated their regular update throughout the repair process."
"Very quick service from a friendly and communicative staff."
Cons:
"The staff are rude and they will scam you for a simple repair."
"The guy is a thug. Would never recommend to anyone."
"WORST SERVICE EVER! AVOID- THEY LOST MY HARD DISC."
"Terrible service! Very unprofessional!"
"Poor communication, have not been able to do a simple repair."
Cost and Value
Pros:
"Really quick, friendly and cost-effective service - our old PC is now running brilliantly and I can't believe we didn't take it in sooner."
"Very fair prices for the work they do, and you can see that customer service is a huge priority for them."
"These guys are thorough, professional and very reasonably priced."
"Really quick service, good price and also gave a 6 month warranty on the repair."
"Their charges were very much reasonable and pocket friendly."
"Fair price. They also gave me a great deal on the new charger."
"Very friendly and knowledgeable. Repaired and updated an 8-9 year old laptop to a very high standard on a very friendly price."
Cons:
"Signs says they fix PS3's.... The sign lies...."
"They quoted me 450£ but anywhere else I went they said if it had the 2 nodes in it (missing ones) they would fix it for 80-100£."
"Asked for exhoribitant prices to fix a minor issue and misguided when he could have easily resolved the issue."
"Stay away!! My laptop's HDD gave out and I had to get it replaced, I was quoted a price from a price list but since it was behind the counter I couldn't see myself."
"They then called up say it also needed a new part and the quote for this was £600 so I asked for the laptop back so I could go elsewhere & get a second opinion."
"Over quoted for a laptop repair massively, quoted £345. I dropped it in to a shop round the corner, same job of a hinge and lid replacement, between £150 and £225."