Address: Friern Bridge Retail Park, F, Pegasus Way, London N11 3PW, United Kingdom
Rating: 4.2
based on 236 reviews.
Customer Service
Pros:
"Very happy with the service & won't go anywhere else now."
"What a great company and great service. Joined the Halfords motoring club for free."
"The lady at the till was very nice, friendly and helpful with redeeming a voucher code."
"Despite negative reviews the guy who was guesting from Wood Green tightened my brakes in a matter of minutes."
"Sam was quick to identify my tyre warnings and rapidly topped up the tyre pressures."
"I'm going to buck the trend a little, and say this place actually helped me a lot."
"Cyril for his above and beyond fantastic service."
Cons:
"Their customer service was appalling."
"The store is a mess, the staff are clueless."
"Avoid the lady staff with the leg support on, she doesn’t like serving anyone."
"1 star because zero isn't an option. Rookie mistake (I know) buying a bike from Halfords."
"You employ these young lads who have little or no experience of customer services or dealing with the public."
"Never, ever, ever buy or collect anything from this shop. The customer service is awful."
"Absolutely appalling service it is actually unbelievable!!"
Product and Service Quality
Pros:
"I am happy with the quality of work and the cost of fixing a crack on my windscreen - £25."
"I'd ordered a replacement bulb for my car's side light online, plus fitting. The ordering process was straight forward."
"Bike chain got mashed, took it into Halfords it was replaced done and bike working like new in minutes!"
"I puchased a bike from Amazon, which was a total mistake, boys at Halford Friern Barnet branch spent a lot of time and at last informed me of the fault in the item and did not even charge me."
"I was served by Cyril who was very helpful, he changed my wiper blade straight away."
"I visited the store to get my cars headlamp bulbs changed. I received first class service- a warm welcome and speedy, skilled work."
"Fantastic service! Arrived with a battery that had been charged by Green Flag just to get the car going, and completely died again on arrival."
Cons:
"Service is rubbish, Got both tyres fixed - new tubes fixed in June. But within 24 hours of use."
"Was then told that they could not complete repair and that experienced technician was on holiday."
"I usually have a good experience but took my car in for a bulb change and was told that there must be a loose connection as the new bulb also did not work."
"Booked an appointment for dashcam fitting for 11am they started at 12.15. I waited until 3pm."
"Atrocious! Went in on a late Friday afternoon with my son to get advice and buy a bike. Empty store, at least 4 staff members milling around, nobody could be bothered to come over."
"Additionally, if you leave your bike there, it might get stolen."
"dreadful. purchased a motorcycle battery. when i got it home it was incomplete- no acid- hence didn't work and Halfords won't issue refund."
Staff Competence and Helpfulness
Pros:
"Mahammad carried out a bike inspection and sorted out the breaks on my sons and daughters bike."
"I was helped by Alex to fix 2 light issues I had with my car."
"Once again the service at Frien Barnet was excellent."
"Cyrill & Sam who throughly checked everything and really gave me peace of mind."
"Excellent service received from Chad, highly recommend visiting the store if you have issues with your bike."
"Gytis and Sam... were just so kind, helpful and friendly."
"The staff are all super helpful. Had an issue with my bike I got last month so brought it back and I think it was Aaron was super great and got it fixed."
Cons:
"This Halfords can really be a hit or miss as it all depends on who’s working in there."
"Had an appointment to collect two new bicycles. When we arrived nothing was ready."
"Trying to buy a bike over a £1.5k and have 5 members of staff all having a field day while I have to approach them every time for a question."
"Some of the staff were helpful but the person who assembled the bike didn’t do a good job unfortunately."
"I feel really sorry for the young and clearly inexperienced staff at the service point in this shop, because the total chaos and incompetence of management of the staffing is not their fault."
"Really bad place. The staff is rude and very unhelpful."
"Please avoid this store at any cost. Rude careless staff lack of customer service skills."