Arnold Clark Aberdeen Motorstore / Vauxhall / Peugeot / Fiat / Abarth / Jeep / Alfa Romeo Reviews Summary

Customer Service

Pros:

• "Cannot fault the professionalism of the sales staff I dealt with."
• "Pleasure doing business with u and loving the car."
• "It was a pleasant and stress free experience."
• "Outstanding Experience at Arnold Clark Motorstore in Aberdeen."
• "Had a great experience recently with Arnold Clark."
• "The staff at Arnold Clark made the experience of getting a new car very easy."
• "Absolute class customer service!"

Cons:

• "This Arnold Clark was used as part of a bigger scam where they promise a 14 day return period to sell you a car which turns out to be garbage."
• "Having tried a few times to contact Arnold Clark i waited twice for over 20 mins so i decided to email hoping this would be quicker.... unfortunately two emails later they still haven't got back to me."
• "I would never treat a customer the way we’ve been treated. Avoid at all cost! As soon as our warranty is over i will be getting everything done anywhere but here!"
• "Called the garage twice asking about the car, with nothing useful being told to me."
• "Avoid if you want good customer service. They will take your money and run."
• "Husband tried to phone and left message for the service manager to contact him as he had a query about work needing doing, manager did not phone back 🙄."
• "Travelled up from Edinburgh after seeing a used car being sold here... Not even a sorry from anyone in the branch."

Car Purchase & Trade-In

Pros:

• "We look forward to renewing our car with Arnold Clark in 3 years."
• "Our car salesperson was Victoria Wilson (Vicky) and she was just fantastic."
• "The salesman was perfect, knew the car, sorted me a deal we were both happy with and I was on my way, no fuss."
• "Traded in my silver jaguar e pace for a beautiful diesel black jeep renegade which is a joy to drive and very very economical."
• "10 out of 10 for every aspect of this purchase."
• "The salesman Robbie Bowman was incredibly helpful. He was very knowledgeable and spent time talking through all of my needs for a car and showing me around."
• "Would definitely recommend and love the new car!"

Cons:

• "We’ve been left frustrated, and now have to rush to find an alternative car as our window for shopping has been cut massively."
• "Went to look for a new car however didn't have in stock what I wanted."
• "Very unhappy about trade in of 3 year old £32OOO TOUCSON WITH ONLY 12.000 MILES AND FULL REVICE HISTORY AND FULL SET OF CAR MATS WHICH Came with car when new."
• "However, TEN business days later, I am told that the car hasn’t even had the bodywork repairs done that was agreed upon, let alone have it serviced, MOT’d, valeted, and then transported to me."
• "Should not be selling cars with accident damage and certainly not without disclosing this."
• "Reserved a Santa fe and travelled from Fife to view the car... The car is now showing SOLD on the website but isn't to myself by the look of it."
• "Car damaged whilst in for a service. Manager promised to have it fixed but to date hasn't made contact."

Communication & Follow-Up

Pros:

• "He kept me updating with the progress."
• "Communication from Terry was fantastic and every step along the way was explained fully, to the very last detail."
• "Received videos which was great."
• "I received first class customer service."
• "Excellent customers service and absolutely delighted with my new car 5⭐️"
• "Received great service, no pushy salesmen, everyone was helpful and friendly."
• "Her excellent performance and communication skills made the experience even more satisfying."

Cons:

• "Took them 31 days to complete the work and weren’t able to offer a courtesy car at any point."
• "Very poor communication to give updates on progress either."
• "Never heard a word from them all day, it took me calling to find out was happening."
• "On top of that I have no record of any service being carried out."
• "Nobody is replying to my emails or returning my umpteen calls to the garage."
• "Complete waste of 2 hours of our lives."
• "Lie after lie, and complete lack of any sort of communication, has ruined, what was originally set out to be a 5 star experience."