Address: 2 Balnagask Road, Aberdeen, AB11 8HX, United Kingdom
Phone: +441224875526
Rating: 4.5
based on 129 reviews.
Customer Service
Pros:
"One of the few store brands during COVID-19 that has continued to operate efficiently with polite staff despite the situation."
"Very friendly and helpful team."
"So quick and easy to use Halfords click and collect. Website is great, and collection in store couldn't have been any quicker."
"Items ready when I arrived. All staff very personable and helpful."
"Mike looked after me and what a great guy he was as he was very attentive."
"The female Halfords team member was very professional and a credit to your Halfords team."
"Really friendly staff helped me with an issue I had with my car."
Cons:
"I really hope I don’t have to use Halfords again for anything!!!"
"Staff weren't particularly attentive. When I worked in retail I was taught that customers come first."
"I have just left the store empty handed and out of pocket... totally shocking ordeal, I'am furious and humiliated by this utter incompetent lack of common sense and most likely a lack of staff training."
"Stupid idiot mechanic from halfords autocenter give me stupid advisor to my car."
"Went to pick up bike after the weekend, bike hadn't been touched, no work done on it."
"If I can put a zero I certainly would! The after care is shocking and communication is even worse."
"Poor experience throughout."
Product & Service Quality
Pros:
"I went to Halfords in Torry in Aberdeen to get my wiper blades done and got this young lady Hannah who was very helpful and had good knowledge about my car."
"Special thanks to Rupert and Nicole for the assistance with purchasing new carbon fiber wheels for my bike."
"Fantastic teamwork and a very skilled, knowledgable mechanic and technician in Nick."
"Fitter Chris warned me it could take 'up to two hours' but it actually only took him about half an hour; superb service."
"Rupert helped me pick out a bike and didn't hard sell any unnecessary extras, was very well informed and polite throughout."
"Nicky was very helpful and explained the process very well."
"He changed my bulbs as one was not working and my wiper blades as they were scraping and making an awful sound."
Cons:
"Had bike serviced, it took 5 days longer than supposed to, and we were not informed at any stage why... The bike was not road worthy when we got it back."
"Mechanic didn’t fit one of the fuel pipes properly which made car broke down."
"Then nobody came out for a while."
"Received text message that both items were ready to collect. Turned up to find only one available, the other due on Friday (2 days later)."
"Rear wheel not quite aligned properly as it's off centre, plus chain is trying to jump up or down some gears when peddling using some gears, so not quite set properly by technicians."
"Put my bike in because it's wheel bearings had gone...chased them by phoning them on Saturday and spoke to a woman who didn't have a clue what she was saying."
"The customer service is horrendous- asked for various call backs to sort things out and the manager never returned calls."
Value & Efficiency
Pros:
"Helpful and friendly staff, good product knowledge and very efficient."
"If it's something small it's often done on the spot."
"I’ve used Halfords for my MOT for years... They also do MOT cheaper than most other garages too."
"The online process / store pick-up was nice and simple."
"I'm very happy with the service, fitting and the actual cameras = one satisfied customer."
"I always find great service at the Bike Hut. I get the feeling staff know what they are talking about and are allowed to look after the customer."
"Prices were reasonable, service was fast, and with a smile."
Cons:
"This is my second bad experience with this so called service centre and believe me will be the last, I would question the skill set employed here."
"Really bad customer service."
"No quibble replacement and fitting of faulty car battery under warranty."
"Trying to find someone to answer questions is also a challenge."
"The staff are very polite, but are nowhere to be found."
"Halfords not easy to do deal with. Takes forever to get through on phone."
"SHOCKING customer service. Booked an MOT and arrived 10 minutes early but was misdirected by staff and therefore 5 minutes late. So was turned away."