Hunters Estate & Letting Agents Sutton Coldfield Reviews Summary

Customer Service

Pros:

• "Fantastic team. Great to respond and supportive throughout the process."
• "Every member of the Hunters team have been extremely professional."
• "The team are highly responsive to queries and will help wherever possible."
• "The full team was friendly and helpful."
• "The staff was very dedicated and compassionate in helping us get into your new home."
• "All staff that I dealt with were professional, polite and responsive."
• "Assistant Manager Sharon and Kiran in lettings, also Cathy in Accounts and Jayne in maintenance, we found very helpful."

Cons:

• "STAY AWAY FROM THIS AGENCY!"
• "Poor service so far from this estate agents. Booked a viewing for a Sunday earlier this week, called on Friday and confirmed appointment, still no email."
• "I have never experienced such bad communication and treatment in my life from a company that meant to help you find a property!"
• "Took a few calls before someone finally answered. Phoned to view a property but very unhelpful."
• "We reported this but nothing was done in 4 months."
• "Not very impressed. No answer when I rang to office, left messages but no response from them."
• "Despite confirming all details and timings, the viewing was not confirmed as the team could not be bothered to check their email in time."

Professionalism

Pros:

• "I specifically dealt with Sharon & Lucy and as a collective, they were extremely professional and were more than willing to listen to any queries I may have."
• "House sale with Hunters Sutton Coldfield dealt with in an efficient and professional manner especially during this Covid period."
• "Faye Shaw and the Team at Hunters were very professional and Faye in particular was a great asset post sale in getting us to exchange and completion."
• "Sharon made me feel at ease throughout the whole process with her quick communication, professionalism and advice whilst explaining every step of the process."
• "Very professional, always kept me updated all the way through the covid pandemic."
• "The teams, both in Sales and Lettings, are extremely professional."
• "They were very professional, polite and responsive throughout the whole sale."

Cons:

• "Awful experience with the purchase of our house - very unprofessional throughout."
• "The reason I’ve dropped a star is because we went with their recommended conveyancers - hunters Conveyancing - and they were not great!"
• "Few staff but Hardworking, they over value the property as a result we wasted a lot of time on the market."
• "Letting agent was very personable and seemed like she really wanted to let us the property but 3rd party reference company was a mess!"
• "We decided to end the tenancy early and on the phone they told us it's a £300 fee and then billed us £500."
• "They gave us a house full of mould. We reported this but nothing was done in 4 months."
• "If reviews could have negative stars, this one would."

Communication

Pros:

• "Kim has been so great; friendly, helpful & insightful."
• "It is great having the Portal as it keeps you informed of each step through the process."
• "Always keeping in touch every week with updates, very professional and efficient."
• "The communication was excellent throughout and it felt like such a personal service."
• "Thank you so much to Sharon, Alison & the rest of the team for being very patient with us by answering any questions we had along the way."
• "One of the most impressive thing about Hunters was the times they were responding to emails and messages, on Sundays and evenings."
• "She always goes out of her way to accommodate viewings, arrives on time and calls as soon as she leaves and gives us some feed back and emails later to confirm how it has gone."

Cons:

• "Besides the high prices and the terrible living conditions they had the audacity to request £300 for cleaning fees from the deposit when it clearly says that the house was not professionally cleaned before we moved in."
• "I'm now looking for a more professional company - don't waste your time on this lot - very annoyed."

Efficiency

Pros:

• "After losing my first buyer the team wasted no time in getting my property back on the market and resold it within a couple of weeks over the Christmas period!"
• "They dealt with viewings & enquiries quickly & efficiently."
• "Once Carly took charge of my affairs, exchange of contracts and completion were finalised very swiftly, due to her diligence and eagerness to tie up loose ends within the chain as well as with law firms."
• "We got lots of viewings booked, and the house sold quickly."
• "Sharon found suitable tenants within 2 days, who moved into the property in under two weeks."
• "The speed with which she found us new tenants amazed us."
• "Through difficult COVID-19 restrictions they did their best to make things run smoothly and made the process as safe as it could be."

Cons:

• "I would no hesitate to use once again and would recommend to all to give them a try." (This is not a con but rather a less enthusiastic recommendation.)