Cobbins Brook Smile Clinic Reviews Summary

Professionalism and Skill of Staff

Pros:

• "Absolute professional treatment provided, advice given!"
• "Dentists are top professionals who take pride in their work."
• "The professionalism and friendliness of the whole team is outstanding."
• "All were professional, kind, caring and knowledgeable."
• "Excellent professional staff."
• "The entire staff for their exceptional professionalism and friendliness."
• "Excellent and professional service from Dr Fahad Sheikh."

Cons:

• "I can't recommend them even for simple procedures, let alone more complex ones, especially if things go wrong..."
• "Really poor treatment which left me if bad pain for well over a week."
• "Four months later, the new filling fell out inexplicably."
• "Their professional ethics are seriously lacking."

Cleanliness and Equipment

Pros:

• "Their surgeries are clean and they talk you through the entire process."
• "The clinic itself is clean, modern, and well-equipped."
• "The clinic is very clean and welcoming."
• "The clinic itself is clean, modern, and well-equipped, providing a calming environment for both children and parents."
• "The practice itself is always so clean and very welcoming."
• "The surgery is always clean and staff always welcoming."
• "All the staff were very lovely and approachable. Very clean and welcoming clinic."

Cons:

• "I was extremely displeased with this."

Customer Service

Pros:

• "Always have a pleasant experience when I attend for an appointment, place looks great, all staff are polite and welcoming."
• "Very friendly from the moment I arrived at reception."
• "Always polite and friendly, from the reception staff to the dental nurses and dentists."
• "I find all the staff here very friendly."
• "Receptionists are all very friendly. The dentists too are easy to talk to and are as gentle as a dentist can be."
• "The receptionist is always welcoming and friendly and I am always seen on time."
• "Lovely staff, friendly, professional, great service, easy digital forms, lots of availability to see NHS patients, both adults and kids."

Cons:

• "Rude receptionist!!! The woman with the dark black hair (receptionist) was very rude to me and my son."
• "My personal experience is horrendous. One of reception staff is exceptional. She really has tried so hard for me. The other receptionist is quite rude."