Copt Oak Reviews Summary

Food Quality

Pros:

• "All courses were absolutely outstanding. The ham hock was to die for and the steak and ale pies were fabulous."
• "Every meal was lovely. Hot and very quick, friendly service."
• "The food was excellent, well cooked and large portions."
• "Menu was a bit limited but OMG the food was delicious."
• "Steak cooked beautifully, fish and chips amazing."
• "Food was all delivered at the same time and tasted amazing."
• "The food we had was delicious. Restaurant quality. Certainly didn't feel like pub grub."

Cons:

• "But sadly since the Refurb which looks amazing, But prices are now extortionate, meals seem to have gone fancier rather than traditional pub grub and portions are smaller."
• "We had ribeye steaks medium rare and both steaks came well done."
• "The honey glazed carrots were so dry, they were inedible, as was the pastry on the pie."
• "However, when the food arrived the plates looked untidy and both steaks were over-cooked."
• "The veg sausage and mash tasted like soap, surf and turf was a disappointment."
• "Starters tasted the same despite 1 being chicken and the other fish (fishy chicken)."
• "The steak and ale pie was poor. Pastry was too thick and overcooked."

Service

Pros:

• "Very friendly & attentive staff."
• "Service was beyond excellent."
• "Staff friendly and professional and didn't rush us out."
• "Couldn’t fault the staff or food. Staff were attentive and friendly."
• "The young lady that served and catered to us for the evening went above and beyond for everyone and was very polite."
• "The staff were fantastic and made a fuss of my mother in law making her feel special x the food was beautiful."
• "The staff were superb, the food came out quickly and all hot and correct."

Cons:

• "We were left without drinks for 20 minutes after ordering them."
• "Service was slow to non existent. First drink took 35 minutes to arrive."
• "When the waitress finally turned up she didn't even acknowledge us."
• "Service was pleasant and a nice warm welcome, nicely decorated and a cosy interior."
• "Service was good from walking in the door to leaving after a pleasant meal."
• "No-one came over to check if we were happy with our food."
• "Service was bad, walked through the door when I saw Rich(Think he's the manager)I smiled to him but he was stone faced."

Value

Pros:

• "All was provided at quite a reasonable price."
• "Prices reasonable and all food good with decent size portions."
• "I feel the food is excellent value for money, and will certainly come again."
• "Staff enquired as to our satisfaction with our meals and said they 'looked forward to seeing us again.'"
• "Staff was really nice and the food was good for the price."
• "The bill came to £54 for three meals and drinks so isn't the cheapest but is decent value given the quality of the food and the interior."
• "Good quality food and decent portion sizes. Reasonable price."

Cons:

• "And the price for the chips we ordered were too high for the actual portion size."
• "I (the bill payer) was disappointed by the high cost of the drinks."
• "Overpriced compared to Toby Loughborough, 'under fed' compared to Toby Loughborough....yet what was served was no better."
• "Was definitely not worth a 30% discount."
• "Food was very nice, prices were a little high."
• "We found this overpriced the food was, compared to other places ok but overpriced as were the drinks."
• "Drinks are ridiculous a glass of orange squash was nearly £2."

Ambiance

Pros:

• "It was a lovely relaxed atmosphere for dining."
• "This is a really nice place to eat."
• "Dog friendly in and out."
• "Service was pleasant and a nice warm welcome, nicely decorated and a cosy interior."
• "The atmosphere superb, no televisions just a lovely place to eat and talk with friends and family."
• "Atmosphere is great too."
• "Lovely ambience in this restaurant, feels very welcoming - even from the outside."

Cons:

• "Sat in the bar area for afternoon lunch, woman who welcomed us was fine, and food was adequate, unfortunately one gentleman who delivered the food to the table was quite rude."
• "The restaurant is a bit noisy though with no barriers to break up the sound of other guests."
• "There was some piped music that was annoying later on when there were not so many people around, also it was playing in the toilets I found it annoying."
• "The restaurant was very noisy."
• "The service wasn't what we expected, the waitress who served us to start with was more interested in talking to other customers than taking our order."
• "Really very disappointing. It was a large family gathering for a special birthday."
• "Not a brilliant first impression - we had a booking for 7.30pm and arrived at 7.21pm to be told rather abruptly: 'Your table isn't ready - come back at 7.30pm'."