KFC Bethnal Green Reviews Summary

Order Accuracy

Pros:

• "The cashier who had served me (Jannatul) made sure that my order was correct."
• "Quick service. Did not wait for long for the food."

Cons:

• "Missing items from the order."
• "We had some of our orders missing."
• "Give wrong food and always forget 50% of the order."
• "Two hot wings were missing from my order."
• "They always totally mess up my order which means members of my family go without!"
• "Always missing item and charge you difference price for smaller items."
• "Always missing items from my order."

Cleanliness

Pros:

• "Clean and hygienic atmosphere (front of store, I didn't use toilets)."

Cons:

• "The restaurant looks a bit dirty. Seating area not clean at all."
• "Worst kfc I have visited. Chairs and table filthy."
• "Tables are often found dirty in the evening."
• "Store was very dirty and none of the tables were wiped."
• "The place was little dirty and seating area was so small with bad atmosphere."
• "The shop is very dirty no one cleans."
• "12:30 am and the place is filthy! All the tables piled high with trash."

Staff and Service

Pros:

• "Well done the manager (who I'm not related to lol)."
• "Without a doubt this place has the friendliest staff I have come across in a KFC."
• "The server is positive and always seems to show an interest in the customer."
• "Although the cashier was nice (Raja)..."
• "Fantastic & very quick service."
• "Staff members are friendly and try their best."

Cons:

• "It's the worst fast food in London, horrible, disgusting staff."
• "Customer service is nonexistant."
• "Very bad experience. Customer service is very bad."
• "The worker don’t have any sense."
• "The manager has a disgusting attitude."
• "The rudest staff that they haven't got a clue about customer service."
• "Very rude lady staff taking orders."

Food Quality

Pros:

• "The Barbecue tower burger with Hash brown which I was looking forward to was on point."
• "Food was fresh and tasty."
• "The food tasted absolutely amazing!"

Cons:

• "The quality of the chicken was very bad."
• "Mini fillets were like stone."
• "The chicken inside the burger was as hard as rock."
• "Chicken was cooked in burnt oil & the chicken pieces had burnt dust like crumbs on them."
• "The chicken was very dry, salty and batter hard."
• "Chicken is really dry, skin tastes bad."
• "The chicken was dry and tough."