The Bake (Albaik) Reviews Summary

Delivery Service

Pros:

• "I ordered through Uber eats today and forgot to add my house number... they still remade me my order for free."
• "Delivery was on-time and the lad was spot on."
• "Incredible customer service and excellent food - After an outside delivery company delivered our food to the wrong house The Bake graciously offered to send out the order again at their own expense, exceptional customer service!"

Cons:

• "Just after delivery is due a call to say another hour."
• "Arrived 40 minutes late after chading on phone."
• "Took 4 hours to come. Delivered at 2.45 am on wednesday morning!!"
• "Ordered takeaway and after 20 minutes of it being late received a call to say they had issues with drivers and my delivery would be another hour."
• "The food didn’t arrive until almost 3am, over 2 hours after ordering."
• "We waited 2 hours for a delivery to be told that there was an issue with the drivers car."
• "Order delivered in two parts as driver forgot the dish so cold rice salad and chips on the first delivery."

Customer Service

Pros:

• "I want to publicly thank The Bake. We held a celebration of life and asked The Bake to provide the food for the event. They were GREAT!!!"
• "The staff and very attentive and friendly."
• "Staff are always friendly and helpful."
• "Great guy at the restaurant."
• "I would like to thank Monica our waitress for a fantastic time she is a brilliant host highly recommend."
• "Excellent friendly service I would recommend the eat-in experience as we enjoyed the complementary Lebanese flatbread with garlic, spicy tomato and houmous, and also delicious deserts."
• "The staff are friendly and even though it was so busy they were still extremely attentive."

Cons:

• "It's a shame you can't rate the service as zero."
• "The waitress (if you can even call her that) was extremely rude and didnt pay any attention to us while we were there."
• "Massive issue with customer service."
• "Getting the bill is mildly chaotic."
• "Called the restaurant to check where it was and customer service was poor and was told the driver was outside, but we had to walk to the next street to find him."
• "The customer service was terrible. No warm welcome no nothing."
• "The individual who answered the phone at the restaurant was extremely aggressive and argumentative."

Food Quality

Pros:

• "Lovely food and staff. Good value. Had the chicken wrap, turned up with chips we weren't expecting which were beautifully cooked."
• "The food quality is fantastic."
• "The food tastes like it's proper fresh, the hummus is delicious and it goes along well with the amount of bread it comes with."
• "One of the best chips ever had was from this restaurant."
• "Each time the quality and flavour of the meat has been fantastic, and always plentiful portions."
• "The food there is so fresh and tasty."
• "The food is really delicious. It’s chaos in there but that is part of the charm of the place."

Cons:

• "£4 delivery for cold, poor quality food, never again."
• "The skin didn't have a 'Char' and was luke warm."
• "The food I received for 16 pounds was absolutely dreadfully!"
• "Half of the chicken pieces was burnt and the other half was not cooked properly, I swear some of them are raw chicken."
• "Absolutely disgusting! The food was freezing cold and very dry and looked like it had been reheated instead of cooked fresh."
• "Food was disgusting; it definitely wasn’t fresh."
• "Food is completely inedible - the shawarma has knuckles of fat and meat ligaments mixed in."