"Food was fresh, hot and tasty but facility seemed short on staff so quite a wait was required."
"I rather enjoy a whopper, I know I shouldn't, so 4*'s."
"Jan 2024: best fast food chips I have had for quite a while!"
"Food was great, most probably because it was prepared whilst we waited, always a bonus."
"Food is usually served hot and freshly cooked."
"Burgers were nice and hot."
"However kitchen looked very clean and food was hot and delicious."
Cons:
"Burger was cold, ordered extra bacon & that came uncooked."
"Burnt overcooked burgers and halloumi fries like ghandis flip flop and nearly £40 quid for four utterly depressing experience."
"A medium steakhouse burger that i ordered was tasteless and bland."
"Every burger cold and I ordered 3 different kinds so beef cold chicken cold and vegetarian burger cold."
"Food was cold chips missing from the burger meal, customer service was nonexistent."
"The chips where like card board and looked like they have been sat there all day, the burger didn't have and the bun very dry."
"Soggy burger bun, no sauce in burger, bacon all in one place, onion rings limp and tasteless."
Service
Pros:
"One make staff member cleared the restaurant in no time and was pleasant and hard working."
"Okay it's a burger king, but the young lady who served is was really polite and helpful."
"Drive thro' was very easy and fast."
"To conclude, the staff that we dealt with at the drive through couldn't have been nicer."
"The gentleman who served us was awesome he had myself and partner in stitches."
"Staff are helpful."
"The super lovely and enthusiastic female on window two with curly hair made my night tonight, i drove to burger king after a long shift on friday and was served with a smile and then she kindly complimented me and told me that i look pretty."
Cons:
"Customer service not high on her list of priorities and undoing the good work of most of the staff."
"Considering how slow the service was, I thought everything was cooked to order. Unfortunately, my food was stone cold."
"The service was pretty poor too, rude staff no drinks other than fizzy drinks or black coffee."
"Service does not resemble anything like what this should be a fast food restaurant."
"There was no urgency in the staff, as if collectively they had all just had enough."
"Terrible service...waited ages for food which when it came half of it was missing."
"Absolutely awful service. Rude kids serving and missed out half the order."
Cleanliness
Pros:
"The only saving grace for this place was that the toilets were clean."
"Venue was clean and service quick."
"Place has had a revamp since I last passed by. A massive improvement."
"Staff were friendly and helpful and food was of the standard expected."
"However kitchen looked very clean and food was hot and delicious."
"Very busy on a Friday lunchtime with queue to the door. Quality of food was excellent."
"The staff were under pressure due to technical issues with there tills but we're still polite."
Cons:
"Toilets... simply are not cleaned."
"Absolutely rank! The toilets were disgusting, with dirty floors."
"Eating area filthy."
"Very tired decor. Music too loud to hear your order shouted out."
"Toilets were stinking, restaurant floor and tables were a mess."
"The whole toilet area, toilets themselves, sinks and even tops of hand driers were absolutely filthy with long term grime and filth."
"Seating areas that were strewn with litter and with what looked like deliveries stacked up in corners."
Value
Pros:
"What should be said about a Burger King? Well here you can praise the service and the smiles. And the food."
"The guy was helpful with the vegetarian questions."
"They are always such a nice team there.. can't be easy rolling out our fast food over and over and over... but I now stop at this one because the food is tasty and fresh abs the team are professional and fun style friendly..."
"Probably the best Burger King I've been tbh, I stayed in the travellodge for a week while working up here, and came here 3 times."
"Friendly service and good hot food."
"Queuing wasn't too bad,, staff very pleasant and courteous. Food was hot and tasty."
"I gotta say, the UK version of my food looked like the food in the US commercials does - almost never looked like that in the States. Plus, it was hot, fresh and yummy."
Cons:
"Very expensive for cold food.will be m last visit."
"Whopper meal £8.49 seriously??? Big mac meal £4.49 a few miles down the road - cheaper price, better product, better service."
"Quite pricey compared to the high street but it's the only place here offering warm food."
"Paid almost £16.00 for two burgers two very small fries and two small drinks."
"Simply awful Where to start? No receipt on order screen; coffee machine not working; men’s toilet out of order; no clean tables; rubbish and dropped food on floor; food tepid with cheap soggy buns; dry overcooked fries; no paper napkins; and it cost us £17 for this dreadful experience."
"Terrible service each car was over a 10 minute wait at the drive-through."
"Just waited 10 minutes to be served to then be told that it's cash only as the card machine is down."