Cherry Laurel Reviews Summary

Atmosphere & Decor

Pros:

• "Such a lovely fresh atmosphere in the newly decorated establishment."
• "Clean, pleasant, quiet and airy venue, with good space, making it a good choice of meeting place for local businesses."
• "The place was well decorated and furnished. The whole place was spotless."
• "It has a wonderful relaxed feeling with ample eating areas."
• "The new deco is amazing and gives the venue a lot more light."
• "Beautifully decorated for Christmas."
• "The ambiance of the cherry laurel is great and the staff at so helpful."

Cons:

• "The only gripe I would have, is the disabled toilet when I use it, gets extremely hot, often leaving me sweating."
• "Also someone took a dog to the pub and it was continuously barking which was not the best."
• "Wet and sticky where it had been cleared but not cleaned let alone sanitised!"

Service

Pros:

• "Service was absolutely great. Very warm welcome by the lady at the bar."
• "The staff were really friendly."
• "Nothing is ever too much trouble for the staff here."
• "The staff were very friendly and welcoming, the service was excellent very polite staff and very quick service regarding having the food brought out to us."
• "Staff are lovely, very friendly especially Louise always happy to help making everyone feel very welcome."
• "The gentleman behind the bar that was left with the task of turning people away was polite and professional and handled the situation very well."
• "The staff here were absolutely brilliant, I do have to say Vickie at the bar was absolutely brilliant, they made sure that everything was done to a high standard looked after their customers very well!"

Cons:

• "Terrible customer service and atrocious food."
• "They were clearly short of staff when I went there."
• "Very poor customer service."
• "Used to be better, service is very slow and often get your order wrong."
• "Visited tonight and Service was terrible, food was a long wait, didn't ask us if everything was going okay once we had eventually received our food."
• "Restaurant manager has poor customer service, no welcome to the restaurant."
• "Very poor staff except only member(dark haired lady behind bar)."

Food Quality

Pros:

• "Beer batter fish and chips where fresh and tasted perfect!"
• "The food tasted amazing (I highly recommend the ultimate southern fried chicken burger) it was absolutely stunning and the side sauce was amazing."
• "Our turkey dinners were delicious as were desserts."
• "Food was very tasty."
• "The food is amazing lots of choice."
• "Food was delicious, mother in law couldn't rave enough about the soup and the pate was amazing."
• "Food was great, great value, and all the staff were lovely!"

Cons:

• "Not a great meal, its what I call a filling station."
• "Never again paid £68 for 3 adult meals and a child's meal... first thing I had to ask for my child's j20 which we never received then the sauce came 10 mins after we received our meal."
• "We ordered 2 steak baguettes and to say they were inadequate would be an understatement! Both my mum and myself left them half eaten and walked out."
• "Would normally recommend this venue but today the food was very poor."
• "The meal was disgusting stale dry, cold roast potatoes, the beef was like cardboard the vegetables overcooked and slimy."
• "We had fish and chips that come burnt. Hunter chicken was like rubber."
• "Steak was awfully. I was unable to eat it as it was loaded with fat and gristle."

Value for Money

Pros:

• "Good value for money."
• "Food is priced very reasonably and I would highly recommend for anyone wanting a nice peaceful meal with or without company."
• "Great value for money meals, the Mega Mixed Grill was superb and filled me up."
• "What a great deal Steak and a pint £9.95."
• "The buffet was exactly as ordered and in fact there was more than we expected."
• "The fare is well presented and is of a high standard and is certainly value for money."
• "Food was delivered quickly, hot and delicious."

Cons:

• "It cost me nearly ninety pound for four of us I will definitely not be returning."
• "Food was lovely but the reason for the low rating, was not very good value for money or portions burger and chips was £17!"
• "The prices are stupidly high which I wouldn’t mind if it was a decent meal?"
• "These meals should be £8/9 at most."
• "More expensive than a wetherspoon with smaller portions and for paying extra the quality wasn't that great."
• "Small portion sizes for what you pay for, we went away hungry!"
• "Nearly £20 for one Sunday dinner."

Facilities & Extras

Pros:

• "The kids had a great time playing in the park outside and the adults had a brilliant time playing on the dart board inside."
• "Very easy to book online, dog friendly so was able to bring my friends dogs in with us."
• "Small inside play area for younger children and an enclosed outside play area next to seating area is great for families."
• "Has a nice pool table and a darts board."
• "Loads of outdoor seating."
• "Outside has a play area for the children which in the summer is brilliant."
• "Family friendly, table service and good coffee."