Springkerse View - Pub & Grill Reviews Summary

Food Quality

Pros:

• "Adult meals are good value. And taste great."
• "Food was fantastic, great menu choice, and prices are very competitive."
• "The steak was excellent, I asked for well done and that's what I got, it was tender, charred, juicy and delicious."
• "The food is always great, even he said the chef is really good here (he is 6) i went for the Katsu chicken and it was delicious."
• "Menu was varied and well priced, we ordered the rump steak, and steak & ale pie, and we're not disappointed."
• "The chicken fajita's were especially great."
• "The food was very tasty and very reasonably priced, (2 for 1 on certain burgers on a Wednesday), the food was tasty and fresh."

Cons:

• "Kids nugget meal also not the best."
• "I ordered the curry which was just average but naan breads were as hard as wood and rice awful."
• "Chicken was cold, chips tasted like they’d been cooked 5 times."
• "It was so tough, veg was lukewarm."
• "The food menu was unfortunately rather unappealing with a very limited choice."
• "Awful food. Overpriced for what it was. One steak pie, half a dozen garden peas and frozen oven chips."
• "Food very standard, meal was Luke warm sent it back got another still not great."

Service

Pros:

• "At least some members of staff, managers care that they want to get things right for the customer."
• "Staff friendly. Especially the evening staff."
• "Really helpful and friendly staff who were happy to suggest from menu and drinks."
• "Staff were all very friendly & helpful, Rhona took time to chat with us & our dog 🙂, nice to have the personal touch."
• "The staff at this restaurant and play area were absolutely amazing the waitress that served us was fantastic with the kids the lady in the play area was also very kind and super friendly food was great too."
• "Very impressed with the service especially the young lady with long dark hair."
• "The staff were lovely and friendly, so attentive and they honestly seemed like they loved their jobs."

Cons:

• "Terrible Service ... Starters: waited 40 minutes not for them to come but for someone to come and tell us what they never had one of the dishes after 40 minutes of waiting."
• "The service was extremely slow and serving you quickly with soft drinks did not make up for this."
• "The service can be very slow at busier times."
• "Service was slow but friendly."
• "Service was unbelievably slow - one of our drinks was missing and had to ask for it twice."
• "Waited for almost an hour for the main course."
• "The girls serving too busy chatting at the till point and blatently ignored me on several occasions as i was trying to get their attention."

Cleanliness

Pros:

• "This hotel is an excellent place to stay.rooms are on-suite with tea /coffee facilities in the room.very clean and comfortable surroundings."
• "The restaurant is always clean, tidy and well maintained."
• "Decor was fresh and inviting."
• "Very clean, and friendly atmosphere."
• "The main restaurant area is modern and cosy."
• "The staff are lovely and the food is really good."
• "Been many times and food has always been really good. Staff friendly and helpful. Good soft play to keep kids happy."

Cons:

• "Kids play area is unruly chaos at times."
• "Main gripe however is the soft play area smells - carpets, chairs and tables are usually sticky."
• "The whole playroom area smells badly of stale urine, could hardly breathe in there let alone eat!"
• "Chairs are really dirty."
• "Outdated. Kids use to get in for nothing in ay area now you pay. Food quality isn't good. Service slow and tables n carpets you can stick to them."
• "The place itself could do with a refurb, the seats were really filthy and the place just looked a bit unloved."
• "The decor is badly needing done, tables sticky carpet dirty and the chairs all stained."