Walworth Post Office Reviews Summary

Customer Service

Pros:

• "The service was effective and friendly and Roderick remained jovial despite helping a few of us simultaneously right at closing time."
• "Visited the Walworth branch earlier today to exchange money... I was served by Akash who was most helpful!"
• "I always have a great experience from all the staff here. Very polite and helpful; always willing to help."
• "The staff in there are very friendly and accommodating."
• "Another seamless visit to the Walworth Road PO. Fantastic service from Krish."
• "Vanitha was great, I was in a rush to post something very important and she sorted it all out quickly and efficiently whilst reassuring me that it would arrive by 1PM the next day."
• "Cynthia was so fabulous and respectful I really enjoyed speaking to her she is genuinely a wonderful women."

Cons:

• "The staff behave as if they do not want to work there, they take their frustrations out on the customers by being rude i.e giving dirty looks, speaking in a unprofessional manner."
• "Worst post office I have ever been to! Rude members of staff, the way they speak to people they should all be fired!"
• "Unhelpful, rude and thieves."
• "This has to be the worst post office in history."
• "Simply put a very useless place with employees who couldn’t care less about the people walking through the door."
• "Terrible service being one of the only SIA Pay-points Having to wait after coming out of the Que for 30mins after being told 10min wait ..."
• "Disgusted by the customer service I received."

Efficiency and Wait Times

Pros:

• "An extremely helpful woman asked what I needed and very efficiently and kindly helped me send a recorded delivery letter using the machine."
• "Really helpful and quick (even though there was a massive queue, staff served quickly!) Vanitha served me."
• "Used their services several times and never had a problem - The office is spacious and quiet, the service was efficient and queues were short or fast."

Cons:

• "I went to collect my parcel and waited over half an hour in the queue as there was only one person working the till."
• "Open again, after what appears to be a half finished refurbishment, this has to be the world's slowest post office!"
• "There is a clear shortage of staff with the only the laziest, slowest clerks available."
• "Permanently has a long queue and I don't actually think it's anything to do with the volume of customers."
• "Always a long slow-moving queue, always nitwits using the self-service machines who have apparently never seen a computer in their lives."
• "The service is so terribly slow and one of the staff brought a paying customer to tears with being extremely rude."
• "Huge queues and about 2 of the 8 counters usually operarting."

Facilities and Services

Pros:

• "The only good thing were self service stations they had before."
• "On the plus side, they now sell a wide range of post bags, envelopes and boxes."

Cons:

• "But now they’ve removed them to sell candles!"
• "No quick drop off. So no use printing at home."
• "Useless kiosk selling candles and other crud but can't do basic post enquiries."
• "The automatic machines have been removed, presumably as punishment for punters who don't fancy the interminable queues and surly service."