Chain Runner Reviews Summary

Food Quality

Pros:

• "Food was good and play areas great for toddler."
• "The food was delicious (carvery) as always and the prices were great."
• "The food is always piping hot and tasty."
• "Food was excellent and fresh and hot."
• "The food was tasty and great value for money."
• "Food was served quickly and was served nice and warm straight from the kitchen."
• "The food was also very nice, fresh hot and tasty."

Cons:

• "We ordered two carvery meals which had to be refunded as the whole meal was too dry to eat."
• "Yorkshire Pudding was like rubber."
• "Food was overcooked and dry."
• "£6 was tiny, cheapest bread possible, one mushroom only."
• "The Chicken Korma had the texture of soup."
• "Chips were roasting really nice. Really disappointed with hunters chicken was only just warm in no more n little cheese."
• "Food was overcooked and dry, service poor."

Staff and Service

Pros:

• "Our server Chelsea couldn’t have been nicer or more efficient."
• "The staff could not have been nicer and were very friendly and genuine."
• "Fantastic service, very friendly and attentive without being overly-familiar."
• "Staff were very attentive and friendly."
• "The staff here are a great bunch at had a laugh with the bar staff."
• "The staff were really friendly and approachable."
• "His customer service was amazing."

Cons:

• "Staff seemed to be standing around doing nothing and nobody even acknowledged that we had walked away from the table."
• "Short staffed, very slow."
• "We were greeted by a very moody manager."
• "The manager made it very clear he either didnt want us there or he didnt want to be there."
• "Manager rude and unhelpful, used to be a nice mgr but this guy is really rude."
• "The staff were rude and disrespectful to paying customers."
• "The staff obviously has little pride in the food or informing restaurant staff of the availability of food on an ongoing basis to avoid the situation."

Value for Money

Pros:

• "Great value for your money."
• "Amazing value for money and one of my favourite places to eat in Livingston!"
• "The carvery plates are exceptional value."
• "Excellent food, friendly and efficient service, great value."
• "Outstanding quality and value for money."
• "Kids portions were large and great value for money and adult mains were all delicious and well cooked."
• "Had a lovely, filling meal here with family. There was a wide choice and the prices were great too."

Cons:

• "Has become very overpriced."
• "£6 was tiny, cheapest bread possible, one mushroom only."
• "Very disappointing. Paying £110 per night I would expect breakfast."
• "Think even with that these room prices are too expensive for what they are."
• "Half of the menu items were unavailable and the ones available were sub par."
• "The Carvery was cold."
• "A thoroughly disappointing experience overall we will not be returning."

Accommodation

Pros:

• "The room was spotless and a very comfortable bed so good night sleep."
• "Room was really spacious and clean."
• "Nice clean rooms, with comfy beds."
• "Rooms for a family are spacious and clean."
• "Our room was clean, cosy and well equipped."
• "The rooms are lovely, spacious and clean."
• "We arrived a little bit early,and the room was ready, cleaned."

Cons:

• "Very simples hotel, which is much more a BB than a hotel. Room was dirty, water leakage from bath wet the bathroom floor."
• "Well bar was great but the accommodation was not so. Firstly the room we had was next to the exit so every time someone went in or out the door slammed shut so broken sleep."
• "Horrible, paid 120£ for a room designed for disabled (which I didnt ask for), sink too close to toilet making sitting on it uncomfortable, shower curtain too low meaning flooded floor."
• "Bathroom curtain had mould on it."
• "Uncleaned room. Arriving with my toddler to stay 2 nights. The room looked OK... then I saw a pube on top of the bed and in the bath also nail clippings around the room."
• "Place filthy."
• "Very quiet, and not surprising."