TGI Fridays - Edinburgh Castle Street Reviews Summary

Food Quality

Pros:

• "For once the food on the plate looked like the picture on the menu - and tasted amazing."
• "The Food is nice and the cocktails pack a punch."
• "The food was a good thing that i ate and also i drink many liquids that were also tasty on my tongue."
• "Great food with a wonderful menu. Chicken strips were just great, and the potato skins tasted perfect."
• "The stake was great as usual and spot-on cooked, but The ho ho humus which was on the Christmas menu was so delicious."
• "Our food arrived really quickly and tasted amazing."
• "Food was delicious, great music playing throughout our meal."

Cons:

• "The food, though, is poor. Had a burger, 'best ever' apparently, it was awful."
• "Food then came over tough as old boots and dry."
• "The Chicken wings were ok but the chicken quesadilla were burned."
• "Red hot chicken burger had small chicken and dry, cut in burger and too be left with most of the roll with no chicken so left the bread."
• "The quality of the food was also lacking, the burgers were quite tasteless."
• "The meat was tougher than a Nike shoe and really didn’t taste great."
• "Food is lacklustre and poor comparison to the US version."

Service

Pros:

• "The staff were all super friendly and accommodating to my dietary requirements."
• "Junior delivered service that’s exceeded expectations and recommended drinks every time we ordered."
• "Fantastic night fantastic staff enjoyed every minute with my husband and grandson, great welcoming!"
• "The staff in here are absolute legends!"
• "Our waiter Michael was superb! He kept us all laughing throughout the meal and provided a slick and professional service - attentive but not intrusive."
• "Beth made our meal and experience wonderful. The best service ever, very attentive and lovely personality, very customer focused and nothing was too much trouble."
• "Our server Amina was an absolute delight. So welcoming, enthusiastic and informative."

Cons:

• "Having ordered then waiting an hour for any service or update on the food."
• "Was hard trying to get a member of staff to wait on us."
• "Really slow service, we were planning on getting desert however it took so long to try and place the order when the server came over we just had to ask for the bill due to other booking we had that evening."
• "I hate to rate low, but having ordered then waiting an hour for any service or update on the food."
• "But portions are very poor for the price. Half Rib for 15 pounds is really small."
• "Service was terrible. There was horrible communication amongst the staff and the food took way too long."
• "The 2 Bar staff ignored us for 14 mins while we waited to be seated."

Atmosphere

Pros:

• "Great atmosphere."
• "Really great place, would recommend!"
• "Great atmosphere with bar area too which serves a wide range of cocktails."
• "The host was very warm and welcoming."
• "Lovely ambience, amazing food and service."
• "The atmosphere was typical American as is every TGI, but the mixture of European architecture was well done."
• "Nice ambience with a rocking vibe, similar to a hard rock cafe."

Cons:

• "When we finally sat down we had to sit with our jackets on as it was very chilly."
• "For me the downside was the music was a little loud for my taste."
• "Its so very dark inside, I don't understand why it needs to be so dark."
• "We were put in a booth right in front of the door, constantly opening on a freezing cold night."
• "The toilets are up a spiral staircase which isn't ideal and they're on the small side when you get in the cubicles."
• "Most of the seating areas where closed off so we couldn't get a booth."
• "At first we were placed in the corner away from the atmosphere."

Value

Pros:

• "The prices are also very good considering the quantity and quality of food provided."
• "Visited on a Thursday when its Appetiser and main meal deal @£22 where we also downloaded the app where we got a free desert!"
• "I also loved the bottomless drinks it was great value especially with how thirsty i was."
• "It's not cheap but worth the money."
• "Had a great night and reasonably priced for what we drank!"
• "Me and my friend went there for her birthday we had found out you can get 20% off by signing up on an app."
• "The food was excellent and full of flavour, big portions."

Cons:

• "But portions are very poor for the price. Half Rib for 15 pounds is really small."
• "Pricing outrageous."
• "Food far too expensive simply ripping off public. Cocktails £10.00."
• "It's a bit overpriced, to be honest."
• "For the price, was not impressed at all."
• "Spent nearly £60 and only one of the drinks was palatable."
• "Drink prices extortionate."