Brewhouse & Kitchen - Gloucester Quays Reviews Summary

Staff and Service

Pros:

• "The staff team were friendly and caring."
• "Staff made us feel extremely welcome the moment we arrived."
• "Efficient and friendly service."
• "Staff very attentive! Nothing was too much hassle."
• "All staff are very attentive, friendly and knowledgeable."
• "Staff always polite and good service."
• "The staff friendly and welcoming."

Cons:

• "Poor service on a quiet evening is inexcusable."
• "Waitress was a bit grumpy, meals took over an hour to come out and it wasn’t exactly busy."
• "Very poor service."
• "Waited over an hour for food. Staff were all but useless."
• "Most of the food was good but service was unacceptable…….extremely slow in taking our order."
• "The service was poor and let it down."
• "Erm, hello? There is a pandemic around isn't there? Staff not wearing masks, lackadaisical cleaning of tables, slow service."

Food Quality

Pros:

• "Food was really nice too."
• "Food and drink here are exceptional."
• "Food is very good, although not an extensive choice."
• "Absolutely gorgeous Sunday roast that tasted 'homemade."
• "Food was hot and fantastic."
• "The burger and fries were delicious."
• "Ordered bbq chicken wings, pork belly ribs and for dessert a chocolate and raspberry tart. all the food was perfectly cooked and tasted amazing!"

Cons:

• "Rather disappointed with the new vegan option which is basically a spiced chunk of cauliflower - not very imaginative."
• "Food was below average. Ribs were tender but the sauce was bland and watery."
• "The cheesy cauliflower was nasty. It was watery and tasteless."
• "The food provided was fairly decent."
• "The Sunday roast dinner come out twice cold."
• "Food was terrible, utterly terrible."
• "The actual food was cold and gave us both stomach aches shortly after."

Ambiance and Location

Pros:

• "Very querky and atmospheric. Loved the indoor log burner, great to warm up near on a cold winters day."
• "Great location and nice trendy vibe."
• "Fantastic canalside location. Quirky and stunning interior design."
• "Lovely scenery and view overlooking the river."
• "It's right on the water so the atmosphere is good."
• "Lovely setting right by the canal and docks."
• "The restaurant itself has a great atmosphere with oak surroundings, dim lights, unique homely decor and an open fire."

Cons:

• "Atmosphere is shocking, the 'live entertainment' sounded worse than a bag of cats screeching for their lives."
• "The actual place where the demo station was held unfortunately was very noisy."
• "We were sat on the right of the bar, which was extremely noisy."
• "Gents toilet was covered in excrement and the walls were plastered with dried vomit."
• "Had to wipe my feet on the way out of the building as the floors were so sticky."

Value for Money

Pros:

• "Reasonably priced and worth the money."
• "Prices are reasonable."
• "The range of beer is amazing and well priced."
• "The Monday offer made my dinner a bargain."
• "Nice tasting food priced at a reasonable value."
• "Reasonably priced quality food."
• "The food and drink were reasonably priced and the menu was varied enough to accommodate all in my party (8)."

Cons:

• "VERY expensive to drink here."
• "The price has increased significantly."
• "Great range of beers but at those prices so they should be."
• "The gluten free roast cost the same but was half the size."