Address: 186 Otley Rd, Headingley, Leeds LS16 5PR, United Kingdom
Phone: +441133236150
Rating: 4.1
based on 390 reviews.
Staff and Service
Pros:
"Staff are very cheery and helpful in the bar/restaurant area too."
"Staff are extremely polite and helpful."
"Above all the staff here are sound. Really helpful, tolerant and easy going."
"The bar staff were so friendly and polite."
"The man on the fitness reception was very polite & helpful."
"Special mention to the bar / restaurant staff, Ed, Lewis, Freya, Anil, Finn, Sophie and Nakia who always provide 1st class service!"
"Staff brilliant and helpful."
Cons:
"Staff either rude or couldn't speak English."
"Staff were very rude when we asked for help."
"Staff on reception were all young girls who were not interested at all."
"The women outside of the spa were also very rude and unhelpful."
"Reception just want to push extras."
"No one is ever on reception so unable to get any of this resolved!"
"Check desk did not have enough staff even with the self check-in machines."
Room Quality
Pros:
"The room was to a high quality with excellent fittings and fixtures."
"Our room was very clean and we love the vibrant style."
"Clean, smart room with comfy bed."
"The room was clean and modern decor."
"Our room was lovely, Spacious and clean."
"The rooms are usual village style, modern and smart."
"Beautiful rooms. Clean."
Cons:
"The rooms are in desperate need of updating."
"The double bed was 2 singles put together."
"The room was lovely."
"Rooms awful, tired and dirty."
"Rooms are huge but dark and dingy."
"The room had not been hoovered in a while."
"However, room and bathroom were not clean enough. Carpet needed vacuuming and chair was filthy with many hair."
Facilities
Pros:
"We also had access to the gym/health facilities which my other half used and enjoyed."
"Nice hotel with good facilities, including a decent pool with kid's times full of floats."
"The hotel itself was ample and the fitness centre and spa were a luxury whilst staying here."
"The village gym is a great place to train & relax."
"The gym is brilliant with lots of different equipment."
"The pool is large enough for a decent swim."
"The pool is gorgeous, with a hot tub, sauna and steam room."
Cons:
"I would like paying guests to be able to use the pool for free and not have to pay 5 pounds."
"Robe and towel hire was 5 pound each. Bit of a rip off to be honest."
"The gym was £5 per day on top of the room fee which was the only disappointment."
"The sauna, steam room and Jacuzzi were all quite small too."
"Although the steam room has been broken for a little too long now."
"The pool varies in temperature and can sometimes be very cold for the smaller children."
"The pool and spa were not bad, but again could do with a big revamp."
Food and Dining
Pros:
"The food is exceptional."
"Dinner on both evenings was excellent and the buffet breakfast was hot and fresh with plenty of choice."
"Food was lovely."
"The food was fantastic, but the menu could do with being expanded, as there was limited choice."
"Food brilliant bit pricey the steak but we'll worth it."
"The one evening meal I had was tasty and reasonably priced."
"The hotel had lovely food and the bed was comfortable."
Cons:
"The food was less than average."
"Breakfast not the best I've experienced but ok."
"Breakfast awful not healthy options only fried."
"Service great, food quality scraping average."
"The food side of things have been drastically cut back to the point where you was not allowed the choice the amount or the quality of food anymore!"
"The cooked breakfast, buffet style, was lovely too."
"The servings were huge and the food was hot and delicious."
Value for Money
Pros:
"Great value for money, some people on here picking on very little details when you consider this is Leeds and there are plenty of places double the price!"
"All in all excellent value for money."
"A very pleasant stay lovely food and lovely atmosphere."
"Would stay again if similar offer/per night price were available."
"All in all a very enjoyable experience at a great price."
"Our room cost £49, bargain, and breakfast was half price, £6.25 each, so even better!"
"Overall, comfortable and good value for money. Would recommend."
Cons:
"I've stayed in £30-a-night budget hotels that have AC in the rooms, so for a £120 a night we should get AC and a good night's sleep."
"This is a nice hotel but ridiculously overpriced for what you get."
"I would be upset if I'd paid the 235 advertised room rate."
"Very disappointed considering the prices they charge."
"Room list prices and published food prices however are severely overpriced without offers for standard of hotel."
"Spent £160 on a room as an anniversary surprise for my partner and feel completely ripped off."
"It is very pricy for rooms as the rooms are standard, very dim lighting, not great, and pretty much nothing in walking distances."
General Experience
Pros:
"I would definitely stay at this hotel again."
"Had an excellent stay at village hotel Leeds North."
"We had a lovely stay here at the weekend."
"Stayed here with the family and had a great time, was an easy check in and the lady on reception helped us with our bags."
"Have a lovely time at the hotel, excellent facilities and really friendly and helpful staff who work there."
"I would highly recommend any village hotel especially this one over any holiday inn, premier inn or travelodge."
"Since arriving at the hotel I was pleasantly surprised at the service received by staff members, everybody was really accommodating and made you feel like a valued customer."
Cons:
"Night worker. Checked in at 5am, extended checkout. Woken up three times by housekeeping."
"It is appalling that housekeeping do not wait for guests to check out before walking into rooms before checkout time."
"Stayed at the village Leeds north last weekend and the experience was terrible, we left absolutely shattered having no sleep from all the noise and banging from traffic and gym classes."
"An absolute joke of a hotel company, will never use them again."
"Awful place. Dirty, cracked plaster, marked walls, holes in the towels, no plugs in the bath or shower, shower screen that leaks, faulty bath tap, cracked sink, extractor fan not working, all electrical equipment PAT (safety checks) out of date."