The Boathouse Reviews Summary

Service

Pros:

• "I will make reference to the staff that were on that day, given the circumstances they were cheerful, chatty, and helpful."
• "The service was spot on, very polite, not asking every few minutes if we or the food was ok."
• "Staff were all brilliant, very attentive, nothing was too much trouble."
• "The staff were very friendly and helpful."
• "All staff young friendly and helpful 👌 excellent breakfast."
• "The staff extremely welcoming there was a wonderful family vibe to the restaurant & nothing was too much trouble."
• "The staff were friendly, courteous & quick to address any of our needs."

Cons:

• "Welcome is slow with people just passing you by rather than greeting you."
• "Although oddly there were a lot of staff and none of them seem like they were comfortable in what they were doing."
• "No updates from the staff ref the delays, as they feverishly leapt on new customers entering the door with that initial great customer service."
• "Very slow service, took a long time before they inform us that some items were not available."
• "Weren’t many people waiting but the staff were really slow."
• "The service was slow and some of the drinks we ordered never arrived."
• "Service was so slow it was just as well we didn't want coffee."

Food

Pros:

• "The vegan burger was very nice with skin on chips."
• "The quality of the food far exceeds the prices."
• "The food was well worth the wait. Delicious and obviously cooked fresh, great portion sizes for your money."
• "The food was delicious as usual and we just generally had such a beautiful time."
• "The food was absolutely delicious, beautifully presented, and served piping hot!"
• "The food quality was great & arrived piping hot & the quality of the ingredients were great."
• "The food was great and plentiful."

Cons:

• "The brownie chocolate sauce was disgusting and the brownies looked like and tasted like some mass produced rubbish."
• "Unfortunately very over priced average food."
• "The pie wasnt very hot the gravey was stone cold."
• "Low rating due to gluten free menu options... Either salad or a £28 steak so I opted for a salad, which was £13.40 and very very underwhelming."
• "The food was mediocre."
• "The food at best is very poor. Half the menu was missing."
• "The food was 'adequate' We were served drinks in glasses smeared with lipstick and smeary from the dishwasher."

Ambience & Decor

Pros:

• "It couldn't have been nicer - tastefully decorated with beautiful houseplants (real ones!), warm & with a river view."
• "The inside seating and decor is well laided out and clean."
• "The place has a lovely ambience with wood burning stoves, comfy chairs and an eclectic mix of old clubhouse meets summerhouse feel."
• "Unique decor and lots of sunshine in the room which felt like a conservatory."
• "The place retains a mix of old warm pub/modern bright with windows outlook on the river plus garden with outdoor table seating."
• "Lovely ambience and beautiful setting and nice enough to sit outside but definitely cosy inside."
• "The hotel itself is lovely in a great setting alongside the river where long boats and canoes meander past, quite idilic."

Cons:

• "The only down side was breakfast next morning it was appallingly slow service."
• "The bedroom was very dated."
• "For a recently refurbished establishment, it felt worn and tired."
• "The stairs and hallways up to the rooms is very worn and stained and the carpet in the room to the front of the restaurant overlooking the river is very badly stained and tired looking."
• "The whole place lacked atmosphere."
• "We were seated at a small table in a dark corner."
• "We arrived on a rainy afternoon and were immediately faced by two steps just inside the door."

Location

Pros:

• "We chose this pub for the beautiful setting and good menu options."
• "Well worth the walk down to the boathouse with a beautiful view of the river and rolling fields."
• "Lovely location, friendly and helpful staff with good food."
• "Close to town, we easily caught the bus into the city centre."
• "A delightful pub/restaurant situated on the banks of a beautiful canal that is bustling with activity."
• "Right next to the tow path, flat well maintained railway cycle path to Bath and Bristol, camp site and the park and ride so super convenient."
• "The location was lovely, right on the river."

Cons:

• "The doors were open but the top windows should have been open on such a scorching day...the food soon got dried up."
• "The only real downsides are how pricey it is for both food and drink."
• "Also they accept just card for payment so think about it if you're going to go."
• "It was all over the balcony we paid extra for, including a walkway constructed at chest height, completely obliterating the view."
• "Unfortunately I found it really expensive. £16 for a small salad with tiny bits of belly pork."
• "Drinks were extortionate (£10.50 for 2 third rate house lagers supposed to be Helles)."
• "Just received my £100 parking fine for the pleasure, absolutely unbelievable."

Accommodation

Pros:

• "The rooms were clean and comfortable, with beautiful views to wake up to."
• "Room was very nice with facilities for hot drinks, comfy bed and hot shower."
• "Our room was very tastefully decorated, with a lovely deep bath along with a shower which was a big bonus for us!"
• "Our room was beautiful with a balcony and gorgeous view of the river."
• "The room was big and spacious and spotlessly clean."
• "The room was beautifully furnished and very clean with lovely added touches."
• "The room and views from the balcony were beautiful."

Cons:

• "The bathroom had a very stained zinc bath and a hand held shower."
• "The floors are sticky, the toilets could do with a good clean and the bar staff could do with finding their manners and personalities."
• "The toilets were dirty, no paper and toilet would not flush."
• "Bedroom very dark. Low wattage bulbs and only 1 bedside light. Impossible to read in room."
• "Room with balcony was very nice but lacked air conditioning especially on the hottest weekend this year so far."
• "Best bitter had sold out and our barmaid had difficulty locating clean glasses."
• "Clean toilets."