"The food and customer service is up to standard."
"Food was excellent and mostly still hot and of same quality when we got it home as it would be if we ate in."
"Great selection of chicken with a variety of heat/flavouring styles to cater to your personal styles (extra hot 😍)."
"However the food was great, arrived quickly and tasted great."
"Food was too notch. Beautifully cooked chicken, the burger was stunning and the new coconut and lemon herb is so good!"
"The food is fantastic. Lots of flavours and huge variety."
Cons:
"I found the food to be dry and the portion seems to be reduced."
"The food it well prepared but it not food that I think is worth the money you could get the same sort of things from a weatherspoons."
"We finally got our food which was ok, nothing special but it’s only chicken and chips, but had better at other Nando’s."
"Awful meal, awful customer service. Chicken was so dry I couldn't swallow it."
"Fries were cold and chicken tough."
"Food wasn't quite what I expected, chicken seemed bland."
"The chicken is very average - overcooked so it was dry."
Service
Pros:
"This is the only Nandos my Autistic nephew will go to, due to the staff being so lovely and the food is always perfect."
"Her service and interpersonal skills are second to none.. and if she wasn’t happy at Nandos I would employ her tomorrow with no hesitation always happy always smiling."
"Come here loads not just because the food is amazing and always is.. but the staff are also amazing especially Lara one of the managers."
"Very friendly staff, plenty of seating and a reasonable wait time given how busy it was."
"Staff and cleanliness was second to none hand gel everywhere, first time in months id been in a restaurant and it felt like a safe environment."
"Order take out from nantgarw (collection) a few times a week and they are always spot-on and consistent with both food quality and collection time."
"Honestly the best customer service ever, I have been to so many Nando’s but this one is next level."
"It is a very overwhelming place the music is too loud so everyone is shouting at each other."
"Waited 40 mins for food even though we ordered it to collect at a certain time."
"Long waits, unorganised with a manager looks like they really do not want to be there."
"Staff didnt care at all and cutlery was dirty."
"Unfriendly staff, no clear rules on bottomless drinks and food was overcooked and dry."
"The staff are extremely rude. Spent most of my meal with a member of staff staring towards our table."
Management and Organization
Pros:
"Management literally runs sometimes when it’s busy! Clearly a well-motivated bunch and I appreciate their diligence, it’s why I keep coming back."
"This branch was particularly good for take away during Covid, and they did a great job!"
"I highly recommend this specific Nando's, and Nando's in general for all of the above they're 5*."
Cons:
"No leadership evident."
"Just seemed so haphazard and not at all organised."
"To start with, my boyfriend and I been waiting an hour for a table."
"Take away service is absolutely terrible. They NEVER have the order ready on time."
"No one even asked if we enjoyed the meal or asked us if our meal was okay."
"After 45 minutes of waiting for our food my husband went to speak to the manager to see where our food was, and it had got lost between the till and the kitchen."
"Poor manager started crying when we made a complaint about the delay in food and she tried covering it up with lies."
Cleanliness and Hygiene
Pros:
"Lots of seating, and restaurant is clean and tidy."
"It was clean and tidy and the staff were working hard."
"Easy to order online. Covid pick up service at Nantgarw was efficient and well organized."
Cons:
"Also cleanliness wasn't great, food stains and bits of food on seats and table I was given."
"Very worried about hygiene standards here or whether employees keep up hygiene."
"It was very cold in the restaurant."
"I found it over priced and tasteless."
"Empty restaurant but slow service due to deliveries."
"We were told at the till there are no chicken left."
"Tables are too close together and everyone seems to be eating on top of one another."
Ordering and Payment Process
Pros:
"Online ordering when you sit by scanning QR code. The new vegan wrap was great!"
"Nandos is always a delight."
Cons:
"I found the online booking and ordering a bit of a hassle, my friend was trying for ages and the web page didn't work for her so I had to order for both of us even though we wanted to pay separately."
"Decent enough place to eat, waiter didn't think to wait for starters to finish before bringing out mains and forgot to take starter's afterwards so table was pretty full, food was quick enough just worried if some people don't use card much and only use cash as you have to pay and order via the app."
"Food ready for ages waiting to be served to tables."
"I only had to wait inside for 20 mins waiting for food, I book to collect at 6pm but didn't get my food till 20 past."
"A female member of staff proceeded to shout and through abuse that we’d sent the food back asking 'we taking the piss'."
"Had our meals as a group served completely separately, harassed for our sauces by a waiter."