Cavens Arms Reviews Summary

Staff and Service

Pros:

• "I cannot stress enough how friendly and helpful each member of the staff here was!"
• "Cheerful staff and great atmosphere."
• "Busy at lunchtime but all staff were really helpful and cheerful."
• "Absolutely fantastic! The food is delicious and the staff extremely attentive."
• "All the staff were absolutely fantastic - really friendly, helpful and the service was very quick."
• "Staff absolutely fabulous couldn't have done anything more for us."
• "Staff were very friendly and attentive."

Cons:

• "When we called they were more than happy to accept a table for 7 of us. When we got there, they were not so friendly."
• "We were forgotten when we asked for the bill but that was due to the change of shift."
• "One lady who answered phone sounded very rude and blunt to customers on phone."
• "All the staff look very grumpy and don’t know how to smile when serving or dealing with customers."
• "Service was poor and rushed and not very welcoming tonight."
• "Meal was lovely but after paying bill was raced down street by member of staff to say that I under paid bill."
• "The thing that tainted the trip was over hearing the way in which one of the staff members were spoken to."

Food Quality

Pros:

• "The food was good pub food and the staff were friendly."
• "The food was excellent and reasonably priced and the drinks were top notch."
• "An amazing T-Bone Steak, best fish and chips too."
• "Food was amazing, definitely try the fish and chips, pear and apple crumble with custard."
• "Great food and great service."
• "Food came in huge, high quality portions."
• "Absolutely amazing meal - so big!!"

Cons:

• "Food was sort of ok. Had fish and chips. Fish was nice but the chips were all small and overcooked."
• "I had an under done steak but everyone else's meals were spot on."
• "Had king prawn starter. Nothing like king prawn if they were then normal prawn must be shrimp."
• "Very busy food was very nice but my wife found a piece of plastic in her starter."
• "Main was printed piri chicken. at most I can say BLAND very little taste and only just not frozen."
• "Lasagne was tasteless along with maybe 15 chips."
• "The mac and cheese was more like soup because it was very watery."

Ambiance and Atmosphere

Pros:

• "A great local drinking hole that keep revisiting each time I'm in town."
• "Cheerful staff and great atmosphere."
• "Busy and buzzing on a Sunday afternoon but service was fast and efficient and drinks were served properly in decent glasses with right amount of ice etc."
• "Excellent establishment, service is always good and the food is first class too."
• "Pub of the Year - again - and its easy to see why."
• "Great buzz in the bar, warm welcome, great food and service."
• "It's excellent & we loved it."

Cons:

• "Really badly dated inside. 80s social club comes to mind."
• "Whist the decor can seem a bit dated."
• "Only down side is that it is a very busy and loud atmosphere."
• "The only downside was the table was right by the door to the smokers area outside."
• "Also where seated near outside smoking area and there was a smell of smoke especially when door open."
• "Never been so embarrassed in my entire life."
• "No one came to the table to ask if we needed more drinks."

Value for Money

Pros:

• "Portions are massive."
• "The drinks prices for a place like this have to be seen to be believed - really good."
• "The food was glorious and so much that we couldn't finish!"
• "Great place the quality of the food available is fantastic for the price and portion sizes even better."
• "Steak pie and macaroni cheese delicious, plentiful, hot."
• "service is always good and the food is first class too, you don't wait long to be served your meals either no matter how busy."
• "staff friendly & helpful toilet cleanliness to very high standards what we had was hot freshly prepared & excellent reasonable value for money."

Cons:

• "Portions are huge but expensive chips taste like they came straight from chip shop rather than a restaurant."
• "Meals are good but overpriced for pub grub."
• "Its a pub with slightly overpriced food."
• "How on earth can they charge £10.95 for a half portion of lasagne and chips?"
• "The Combo starter for 2 was lovely, 0 complaints there. However, I had the lasagne for main and couldn't eat it."
• "Service was ok, except for the fact a different person came each time!"
• "With being in a wheelchair and the table was sat at there was such a cold draft."