The Nail Spa Reviews Summary

Customer Service

Pros:

• "Been going for nearly 4 years and never been disappointed."
• "Love having my nails done here and wouldn’t go anywhere else. Great attention to detail and I am always pleased with the results."
• "Very happy with the outcome of both manicure & pedicure."
• "The staff were lovely and I am really happy with my nails."
• "Very talented, friendly team who make you feel welcome."
• "Staff all very polite and welcoming."
• "Friendly service and amazing results as always!"

Cons:

• "I am never going back again!! Complete waste of money and horrible customer service."
• "Incredibly rude staff and made me feel very uncomfortable."
• "Rude and disinterested woman did my nails."
• "Very rude staff. Brought my special needs daughter and the staff keep staring and laughing."
• "Customer service is abysmal...if you make an appointment, be prepared for it to start late if they're busy."
• "I got extremely bad customer service."
• "Awful customer service! They were rude and made me feel very uncomfortable."

Pricing

Pros:

• "They only charged me £10 but I gave him £20 as he did a lot of work and a great job."

Cons:

• "State one price online and when booking but add extra costs on when painting."
• "I wish I had asked for the price before I booked, £55 just for a full set, there are many other places that would do it for £25 don’t recommend driving all the way to bluewater to waste your money."
• "The price online is different to what you are paying in the salon."
• "They charge so much for such awful nails."
• "Far too expensive for what you receive."
• "It’s way overpriced at almost £10 more expensive than any other nail salon."
• "They were expensive for gel polish, will not be going there again."

Quality of Service

Pros:

• "Just had the best set of French full set extensions here."
• "Fantastic pedicure 👌 I always visit the Nail Spa on any trip to Bluewater."
• "Excellent nails, had my fingers and toes done in two different appointments in the same week."
• "Great service & the nail technician did the design I requested promptly."
• "Really lovely service! They fitted me in on short notice and Ashleigh was really lovely and friendly and made me feel very relaxed and my nails are so pretty!"
• "I had a manicure with shellac, which was done perfectly in only a short amount of time."
• "Had my nails done at another nail salon in Orpington. Unfortunately, I got them done too long and had them square so they were very sharp! Popped into The Nail Spa at Bluewater and they were more than happy to help me sort them out."