The Pear Tree Reviews Summary

Service

Pros:

• "Quick and efficient service enhanced our experience."
• "Service was good overall."
• "Service was super friendly, attentive and funny."
• "Service - friendly staff and helpful."
• "The service was fast & courteous."
• "Super friendly and accommodating service."
• "Service was good, friendly and fast."

Cons:

• "Service was a little slow and confused at times."
• "Staff could be too busy to attend to all the requests of customers and therefore service might take a dip at those times."
• "However, once the main was served it seemed that they forgot we were there."
• "Service might be slow during very busy times but that's to be expected."
• "Service was very slow, c.45 minutes from ordering to receiving our meal."
• "The service is poor. No one greets you when you walk in, we were ignored for a while."
• "The service here is disorganised, sloppy and needs fixing!"

Food Quality

Pros:

• "We had the wild mushroom pappardelle, the salmon and the Market fish, all delicious."
• "The ham croquettes were amazing."
• "The food is amazing with a diverse menu and loads of wines to choose from."
• "Generous portions and very tasty."
• "Wonderful, flavoursome food at all times."
• "Really good flavours and perfectly cooked meat."
• "Food was gorgeous, freshly made."

Cons:

• "The vegan version of the vegetarian brunch was disappointing."
• "Really disliked the smokey feeling at some point coming from an open kitchen."
• "Schnitzel missed flavour, tasted a bit plain."
• "Fish burger barely had any fish, genuinely not even one fillet so it was mostly other ingredients."
• "Extremely disappointed with the food, didn't arrive hot, the Nasi goreng had 5 prawns only, no flavour."
• "The salmon tartar wasn't great they tasteless and with parsley instead coriander."
• "Food was average."

Ambience

Pros:

• "London's hidden spot! actually, this place is the only cafe I want to know."
• "A cozy restaurant in the neighbourhood of Marine Wharf."
• "Great ambience; spacious, nice music, lots of windows."
• "The staff are lovely, the atmosphere cosy and chilled out."
• "The seamless integration of the coffee shop and restaurant created a unique atmosphere."
• "Like a cafe/restaurant. Great menu and a nice atmosphere."
• "This is one of the true gems of South East London, and I don’t come as often as I should."

Cons:

• "The acoustics were awful and it was fairly noisy, when full."
• "Need more attention for cleanliness- bench seats were full of spots and crumbs."
• "The decor is light and modern."
• "The music is a bit louder than I would have liked."
• "Bit of an unusual vibe here. Passive aggressive sign on the door saying something along the lines of ‘if you don’t like it, leave’."
• "The downside is that, as it's small and so popular, the tables are booked for a fixed time range."
• "What really lets the restaurant down, especially in the winter, is the constant cold air entering through the door when delivery guys pick up food or new customer arrives."

Staff

Pros:

• "We were really lucky to have a really lovely young man serving us who helped make the evening perfect."
• "All the staff were super accommodating."
• "The staff are friendly and the food is fab."
• "Nice and really fun and friendly staff too."
• "The staff are so sweet and hardworking."
• "Staff were ultra friendly and they have good facilities for babies."
• "The people are wonderful and some of the wines are exceptionally good."

Cons:

• "I am also very unimpressed with the management who chose to communicate their clearly unfair decision through junior staff."
• "Please sort your staff out as this would have been a lovely place otherwise."
• "They seemed annoyed and didn’t seem friendly at all."
• "However every single time I order take out food from them the order is wrong."
• "Staff was not at all sympathetic of the issue and didn't even post up signs on the walls to let people know that the parking there is not allowed."
• "The new staff are clueless."
• "The service is consistently the worst ever. The staff are so surely. From start to finish. Just so terribly unhappy and unhelpful."

Value

Pros:

• "Happy to pay it since the experience was lovely."
• "Not the cheapest, but ok prices for the quality, with some good deals like burger Tuesday - burger and pint for £15 (I think)."
• "Somewhat on the more expensive side but would happily go again on occasions."
• "Was such a lovely service, reasonably priced."
• "Super tasty, super fresh and really well priced."
• "The price was so reasonable and we had such a beautiful meal."
• "Good food (and coffee) at a reasonable price."

Cons:

• "Prices - I would say on the higher side."
• "Over priced. Those three dishes cost me £35! Not worth it at all."
• "It's really not worth the price they are charging."
• "There's also no excuse for the price of the soft drinks - £3.75 for a Coke or San Pellegrino bothered me."
• "As such the prices feel a little inflated."
• "The prices are a little hipster (worth it if you're down to insta, perhaps?)."
• "Great menu, nice setting and good food but slow service and overpriced drinks."

Accessibility

Pros:

• "Wheelchair access ✔️. Fully accessible, step free entrance and toilets available."
• "There is vehicle access and limited parking although it feels like a pedestrianised area."
• "There is good pedestrian, cycle and wheelchair access from the surrounding modern development."
• "Owner will offer to lend you a parking permit due to parking restrictions."

Cons:

• "Staff was not at all sympathetic of the issue and didn't even post up signs on the walls to let people know that the parking there is not allowed."
• "Could not cope with Sunday bookings."
• "I’m deeply disappointed with this restaurant and its ‘no dogs’ policies."
• "This places deserves to be investigated and possibly shut down for what happened to me."