Metro Bank Reviews Summary

Customer Service

Pros:

• "The service was amazing and will recommend to my friends and family."
• "Brilliant work did by staff named Mehak."
• "The girls on the Teller Line were fantastic. They tried their best to help me with my enquiries."
• "They made a new debit card in 10 mins fast and easy and friendly service."
• "All the staffs were much caring and supportive by all means."
• "Staff are polite, courteous, helpful and efficient."
• "The gentleman who served us was excellent. He’d been at the bank two years and was extremely courteous, professional and walked us through each step with care and consideration."

Cons:

• "Who ever works in safety locker seems so rude not saying thank you not welcome not saying sorry if we waited for long."
• "Really bad Customer service."
• "I have been the bank for open account the staff was rude and behind me three person but he ignore to me."
• "Poor service. They dont know what is customer service."
• "The worst customer service you can ever get from a bank."
• "Staff here are always more interested in having a conversation with each other rather than serving customers."
• "They also saw me struggling and did not help at all, they completely ignored me and continued to laugh and mess around with their colleagues."

Banking Experience

Pros:

• "I think metro bank is absolutely amazing!! 7 days a week opening times are awesome!!!"
• "Metro Bank Ilford. I went in with my family to open up accounts for my son and daughter and met a very helpful and knowledgeable banker called Pin."
• "Attended site to open Business bank account today. Nice and easy, friendly service."
• "Very very easy to access your box afterwards no appointment needed."
• "Got my business debit card straight away and got registered for online banking as well."
• "All Metro Bank open 362 days a year (YES including Bank Holidays), instant account opening and card printing!!!"
• "I was blown away by the level of customer service I received at Metro Bank Ilford."

Cons:

• "Coin machine is not working 50% of the times I've been there!"
• "It's false advertising I advise u to steer clear of this bank."
• "Pathetic and poor customer service. I have to wait for an hour even after booking an appointment."
• "I put my card into their cash machine and it didn't work. It took in my card and never gave it back."
• "they told me that even the printing machine is out of order now!"
• "Tried to open business accounts 3 times."
• "Stuff were very rude walking around but not serving people."

Staff Attitude

Pros:

• "Its easy to open an account in metrobank nd staff will be receiving customers in very good manner nd lot of patience to explain everything in this bank."
• "Am very much happy starting account with metro bank."
• "I have had an account with Metro, for approx 3yrs now. I have never had any problems with them."
• "Today I was attended by Absar so that I could open my current account there and it went smoothly."
• "I went in metro Bank Ilford branch on Thursday and there was a lady name Geraldine Benjamin She help me a lot with all my inquiries."
• "Tarannum from the business banking department, she was so helpful from the beginning to account opened."
• "It was amazing to get one of the best digital banking support from metro bank business manager Emy and Tauhid."

Cons:

• "spoken to a lady with the name of FA.. in Ilford branch, she was so rude and giving me wrong information."
• "This bank is providing worst services. Employees seem to be inexperienced and lack in customer services."
• "Amina in Ilford behaved like she was new unable to resolve a simple issue for a client."
• "Mostly it feels the money on your account is theirs and not yours."
• "I still haven't opened an account for him after months. Useless Ilford branch."
• "I am getting really annoyed! I think about changing Metro bank!"
• "Spoken on the phone adviser and they don’t have information."