Address: Great Cumberland Pl, London, W1H 7DL, United Kingdom
Phone: +442074795078
Rating: 4.6
based on 687 reviews.
Service
Pros:
"Melissa - our waitress was welcoming, attentive and went out of her way to accommodate us!"
"Staff were friendly and attentive when we needed top-ups."
"Almost all staff was fantastic all night 10/10 stars. So welcoming, polite."
"Our Server was an extremely polite young lady from Brazil who's name unfortunately escapes me. She couldn't do enough for us."
"Thank you to Monir for providing an excellent service."
"Our wonderful, brilliant waitress Camilia was outstanding, she gave us 1st class service and is an asset to the Hotel."
"Our server Gio could not have been better. He delivered an amazing service always topping up our glasses when almost empty."
Cons:
"The waitress was nice but she looked a bit overwhelmed even if she had just a few tables."
"After 20 minutes of waiting the baristas forgot our order because they were talking to each other."
"They'd added a 13% gratuity for a table of two people! Wasn't happy about that at all."
"I've marked the service down since after having to ask the server after waiting 40 minute what had happened to our order, he told us that they had lost it so we had to re order!"
"But honestly the service was a little lackluster, we originally planned to have dessert with half an hour left but reached our allotted time to leave before we even got the bill."
"The service wasn't the best, lots of delays and one of the waiters even ignored us."
"The only disappointing thing was that they ignored my note in the reservation regarding us celebrating a birthday."
Food Quality
Pros:
"Huge portion of freshly breaded & fried fish fillet of Cod."
"Breakfast was amazing everything you can think of was there to help yourself."
"The food was excellent as was Aleks who kept topping our glasses up."
"It was amazing, really cheesy and the chicken was tender and juice."
"The food was mouthwatering."
"Food was delicious, and the band was excellent!"
"Had the bbq baby back ribs, superb, don't have to work so hard to get the meat out."
Cons:
"The chicken bbq is also very sweet and lacked flavour."
"Menu is more limited than many bottomless brunches unless you pay extra."
"Unfortunately my burger was way too well done! I was not asked how I wanted it cooked, but I did not expect it to be so dry."
"Food was very very average and massively overpriced!"
"The cheeseburger was dry and uninspiring."
"However my fries and my partners were completely different, his side meal was stone hard and very chewy."
"The food compared to the price unfortunately was extremely disappointing."
Ambience and Atmosphere
Pros:
"The restaurant inside was lovely and very clean."
"We were also treated to LIVE music again! They try to have live music often! Great venue. Great food. Great staff!"
"What a lovely branch of the Hard Rock Cafe - being attached to the Hotel the ambience is more relaxed."
"Had a great time listening the music of dragonflysky, enjoying their classic sound burger which was rich and tender."
"Came here on Halloween day and felt really magical and special for their bottomless brunch."
"The atmosphere and place is amazing."
"The atmosphere was buzzing as usual especially when the band were playing."
Cons:
"Walked in for our 11am booking and the place is just short of a building site. It's empty, with no atmosphere."
"It was quite noisy and music very loud but all in all great."
"The artefacts are less impressive than at other hard-rocks I’ve been too (think more Rita-Ora than jimmy page) and the prices were borderline extortionate, even for oxford street."
"If it wasn’t for the band playing the room is devoid of atmosphere."
"Perhaps we were sat too close to the stage, but there was a show on when we went for Sunday brunch which was so noisy, it was impossible to hold a conversation."
"If you are sitting close to the stage, the music can be loud."
"The food didn’t taste as amazing as it usually does."
Value for Money
Pros:
"As we were using a voucher for our experience we still felt like we got excellent value for money."
"Bought through Groupon so even better value."
"Would definitely recommend to try the breakfast with some unique dishes on menu."
"Got a time out deal - £25 for £55 valued bottomless brunch on Time out."
"We used a Timeout offer and for that price was very good."
"Honestly a bargain!!"
"Unlimited beer 🍺. Super value if you get a voucher."
Cons:
"limited drinks (heineken, red/white wine, prosecco, I think that's it)."
"By this point they had no more cold Prosecco so the only offering was room temp with ice cubes in."
"The drinks were a little flavourless too, Mojitos should have some zing!"
"Now admittedly it's London but two pints 11 quid ouchhhh."
"Pretty expensive, so more of a treat than a regular place to eat at, an example is a glass of lemonade is £4!"
"It isn't cheap (£55 per head!), but worth it for the experience."
"I think the Cocktail was a bit expensive comparatively."