Palm Court at The Langham Reviews Summary

Atmosphere & Decor

Pros:

• "Palm Court has a very high ceiling and is impressively decorated."
• "The Langham Palm Court decor is meticulous and grand, but not overbearing."
• "Fabulous setting, gorgeous food by chef Dom Taylor."
• "The room is beautifully furnished, warm and spacious - it was the first time I've been in a restaurant where there's plenty of space between tables, which I liked."
• "The setting is luxurious and glamorous but infused with British warmth."
• "The atmosphere in the restaurant invites you to spend some moments of calm and relaxation."
• "A very beautiful and well thought out setting."

Cons:

• "Tables were a bit tight."
• "The room was much louder than expected even as the tables were not all occupied."
• "The ambience could be better, better music to go within the food theme."
• "Service is ok but stuff speaks Romanian all the time, which is very disturbing if you have a table next to the bar…"
• "Surprisingly noisy."

Service

Pros:

• "The staff graciously listened and apologized."
• "The staff never forget a thing and their service is no less than perfection."
• "The best part of the Palm Court is the staff and service; no stuffy overbearing service."
• "You get your own dedicated waiter all the way through your afternoon tea who explains each course."
• "The hostesses were warm and polite as they welcomed us, took our coats, and lead us to our table."
• "The porters are incredibly friendly and direct you to the afternoon tea room."
• "Very impressed with the customer service! I wish more complaints were dealt with such good standard!"

Cons:

• "You can tell the sandwiches had been left out for a good 30 mins/1 hour before they came because the bread had gone slightly hard."
• "Rubbish service, I could not use my High tea voucher due to covid restrictions."
• "Rather than apologising I was challenged by the server telling me this information was not in the system."
• "They hanged up on us five times."
• "After sandwiches we weird approx 20min, for someone to notice we had finished and ready for the next course, this was unacceptable and our new waiter was poor, no apology or anything."
• "Our table was not cleared in a timely manner between courses and tea changes."
• "The service was a big concern as the staff are not fully up to speed on what they are serving."

Food & Beverages

Pros:

• "The savoury scones were very good, and the sandwiches, especially the salmon, were excellent."
• "Sandwiches are excellent, as are the scones and little desserts."
• "The teas were nice, the red dragon was my personal favourite."
• "Every dish was perfectly cooked to everyone's satisfaction."
• "The food was delicious, and we we got to try five different kinds of tea with unlimited refills."
• "Their scones and petit fours (small desserts) are delicious."
• "The food was excellent, but the service needs to be worked on."

Cons:

• "The cheese scones were not my favorite."
• "Sweets were less successful: the pannacotta was thought a bit bitter and the coconut ice cream disappointed."
• "The dessert cakes though beautifully presented, in our opinion didn't quite taste up to scratch."
• "The selection of patisseries, which are 're-imagined' versions of a Walnut whip, Jimmy Dodger, Fig roll, and Custard cream, was not our cup of tea."
• "The strawberry jam with the scones could be better."
• "The cakes were average though, they all sound very fancy but did not taste that good."
• "The “cakes” are poor, only 4 items on the plate and I would just class them as a mini desert tasting selection, not what you would expect from a 5 star afternoon tea."

Value & Experience

Pros:

• "It's an expensive treat, but worth it."
• "This was an experience worth both the money and the time."
• "Definitely a 5 star plus experience!"
• "The food was great even though the serving sizes of each plate was small but we were both really full by the end."
• "Truly magical experience, great food and great service."
• "The food was exquisite, the service flawless and the ambiance - decor, music and lighting - was perfect."
• "Overall, it was quite expensive for a company lunch, but it was certainly worth the experience."

Cons:

• "Very pricey for what you get, compared to other similar institutions."
• "Too high prices (even for this food and atmosphere)."
• "It is not the best value afternoon tea due to the £70 ++ cost per head."
• "Very expensive."
• "The 90 pound per person bill was a bit hard to swallow."
• "At £60-70 this is a pricy afternoon tea that doesn’t compete."
• "It’s an experience, yes. Full stop! Very overpriced for what it is… 4 small sandwiches and 4 small cakes."