Exciting Game - Escape Room Birmingham Reviews Summary

Hosts and Staff

Pros:

• "Becca our host was excellent."
• "Sarah the host was amazing, very bubbly and on the ball, super helpful and made the experience even better!"
• "Our host Sarah was fantastic and very helpful and welcoming - can’t thank her enough."
• "The host Sandor was exceptionally friendly and made the experience better than it was."
• "Big shout out to Sarah whose enthusiasm helped add to the day."
• "The general manager was incredibly friendly."
• "The gentleman we met was extremely polite and helpful."

Cons:

• "The host lacked enthusiasm."
• "A lack of enthusiasm from the host."
• "The customer service needs to be brushed up on the Asian girl was disgustingly rude."
• "His customer service was horrible he treated us with such rudeness and disgust."

Game Experience

Pros:

• "Visited lots of escape rooms but the twist on the usual concept sets Exciting Games rooms apart from the others."
• "The game was really fun and engaging."
• "It was a brilliantly designed room with a variety of puzzles, which all members of the group could complete concurrently, so everyone was engaged the whole time."
• "A really great escape room. It tested us, but that’s good! We did the Royal Heist Academy."
• "The puzzles were varied and kept us well entertained."
• "The game was very well thought through."
• "The puzzles are fantastic really pick at your brain."

Cons:

• "Nothing linked. Someone who was with me had been to two other escape rooms before this and said this was by far the worst."
• "Great game and wonderful staff but a little disappointed that some things were missing/broken/ not working in the room resulting in the guy popping his head in and giving us another key or what not. Spoilt the theatre element of it."
• "We spent most of the time walking around the city rather than playing the game."
• "We really struggled."
• "We got hung up on one particular puzzle."
• "Would not recommend you waste your time and money!"
• "We were given clues when we didn't ask for it."

Facilities and Location

Pros:

• "It’s also really close to the train and metro stop, so very handy if you are looking to use public transport."
• "The set design is great too with lots of attention to detail."
• "It is just inside the clean air zone if you arriving by car, but ample parking and just a short walk from train/tram Station."
• "Easy to find. Really enjoyed by all and managed to park for free on side road."
• "The rooms were well decorated and the games were challenging."

Cons:

• "Due to the size of the establishment you could easily hear what was going on in another game room."
• "The place had live wires taped to the wall."
• "The only thing I find a little odd is that they say their toilets are for emergency use only!"
• "The interior from the lobby to the inside of the rooms look incomplete."
• "The building looks very unfinished."
• "The venue looks quite shabby and poorly presented upon arrival."

Value and Recommendation

Pros:

• "Would definitely return and try another of their rooms."
• "Would highly recommend to anyone, will definitely be back to do the other rooms soon!"
• "I would highly recommend Exciting Game."
• "Can’t recommend enough it’s a must visit, can’t wait to do the remaining two rooms!"
• "Would highly recommend to all."
• "Definitely recommend booking with Exciting Game."
• "I would definitely recommend."

Cons:

• "Totally overcharged and just had a bad experience."
• "Definitely not worth the money."
• "This was a really bad experience for my first ever escape room."
• "The only downside is location, it was further away than we anticipated, so I recommend using public transport (bus/tram) to take you the rest of the way."