Burger King Reviews Summary

Service

Pros:

• "Staff were excellent and friendly."
• "The staff have improved no end. I even got an apology for the wait, even though the wait was quite acceptable."
• "Always a good quality feed here. Fast friendly service."
• "The service is polite and quick, their restaurants are clean and welcoming."
• "Lovely service and always manages to get my order right!"
• "Service was how it should be quite and polite."
• "Good speed of service on the drive through."

Cons:

• "Just went through drive through, the ordering area for drive through was not clearly marked, thought it is under renovation and drove straight to the lady taking the orders, was told by her in a not so nice manner that should have ordered at the previous spot, no courtesy, no basic customer respect, bordering on arrogance or stressed out."
• "They JUST DON'T DELIVER! Literally, take payment and say the drivers been assigned, to not show up."
• "Service was shocking."
• "The only problem I ever seem to have when frequenting here is the slooooooow service and delivery of the food, it's almost like everyone is running at half speed."
• "Awful service. Went inside to order, not one person acknowledged we were even there."
• "Extremely unpleasant staff. Manager talked really rudely and was really loud with the delivery drivers which is very unprofessional and unethical."
• "Customer service is non existent in this building from the manager to the service staff."

Food Quality

Pros:

• "Food was as good as any other BK."
• "Burgers are always nice though."
• "The food ALWAYS looks like the pictures advertised."
• "A very tasty Bacon Cheese Burger!!"
• "The food is excellent, fresh salad on the burgers, lettuce, onions & tomatoes. Delicious!!"
• "As far as fast food goes this place was spot on! The food was hot rather than lukewarm like some other fast food chains."
• "By far the best place for burger 🍔 and fries 🍟."

Cons:

• "Had food from here today and it was inedible! Everything was cold, especially the whopper burger."
• "Bry bun, dry overcooked burger, large chips was more like a kids McDonald's fries."
• "Everything was cold, especially the whopper burger."
• "Then the burger... Vile. Can't blame the cooks but there was a hard piece of bone I almost broke my tooth on and again, it tasted like gherkins."
• "Very poor today :-( we only had 3 cheese burgers and 2 double cheese burgers, had to wait around 10 mins... for the driest burgers known to man to be served up is appalling."
• "Food was terrible. Too much salt on the fries my son couldn't eat them."
• "When we got our food it was cold and badly assembled to the point I had to rebuild mine."

Cleanliness

Pros:

• "Clean restaurant and friendly staff."
• "The place looked very clean, so I was very pleased about that."
• "A clean & bright restaurant, as opposed to dirty and filled with litter."
• "Very clean restaurant, parking is awkward though, food spot on and cooked to order."

Cons:

• "Restaurant is always messy and unclean, rubbish everywhere and nobody seems to notice or care."
• "ABSOLUTELY DISGUSTING!!!!! On arrival the first thing that hit you was the smell of dirty drains."
• "The tables and seats were dirty we had to clean our area ourselves before we sat down to eat."
• "All of the tables were filthy and rubbish everywhere."
• "Also the restautant was dirty and smelt like gone off food a someone had been smoking."
• "Cleanliness seems to be an issue as far as clearing tables is concerned."
• "This must be the worse place ever! Worse service, worse food, dirty tables and more, should be shut down."

Facilities

Pros:

• "The car park is good and there is usually space to park. It is well lit if you're going in the dark."
• "There are lot of parking space.clean place.drive through.and more shops around."
• "They've recently had a makeover, so the drive through is less tatty and the inside looks fresh and new."

Cons:

• "Drive thru order.. on driving in huge pot holes really run down."
• "Speaker system for ordering food look like it come from the 80s. No one can hear a thing on it."
• "The ordering screens are still annoyingly slow, and still stick when you scroll down, adding things to the menu you don't want."
• "Drive through is more like a game of dodge the pot holes and hope you don't damage your vehicle!"
• "The area for tissue and straws needed tidying up and the toilet cubicle was not fully stocked."
• "Sadly, although on here it says open at 8.00am it doesnt open until 9.00. Went over at 8.07 looking forward to breakfast and doors locked."
• "This restaurant is so slow due to being inundated with delivery orders."