McDonald's Reviews Summary

Customer Service

Pros:

• "Very friendly and helpful staff. Table service is very fast."
• "Zaara was very pleasant, apologetic and had excellent customer facing skills."
• "Let's face it McDonald's is McDonald's, but here ordering through the drive-thru the staff are really friendly, all the food is served extremely quick (being very busy at the time) all the order was right, the place is Bang on!"
• "Went through the drive thru staff where friendly and polite."
• "The Staff. Very pleasent and friendly service."
• "Staff on drive through window usually always polite."
• "Staff was kind, helpful and friendly, looked after me for several hours until rescue services arrived."

Cons:

• "Whilst waiting a staff member spoke very rudely to a delivery man who said he'd been waiting for 20 minutes."
• "Frankly the ‘I don’t care’ attitude of a manager called Chelsea that I spoke to is far from what you expect."
• "to the lady that was serving me you were very rude and clearly have no people skills."
• "staff are very rude."
• "No customer service at all seen us waiting and was still having a laugh an not paying attention to us and other customers."
• "Apart from the useless staff, really horrendous attitude from Lucy, thanks for saying I have no idea why he’s upset."
• "The staff are also extremely rude when you go back to tell them that your order is wrong and make out that it is your fault."

Food Quality

Pros:

• "Everyone knows what the food is like. It's fast convenient food."
• "Food is always hot which is brilliant not just warm like some it can get busy but I've never had any problems."
• "One of the better ones I've been to, food was fresh and service was quick and friendly."
• "Every time I go to macdonalds the food is very very good."
• "Every time I go to macdonalds the food is very very good served at an edible temperature and the food is served always in at most up to 5 minutes."
• "Food is good though."
• "Food is to standard."

Cons:

• "Food arrived ice cold. 20 quid worth of food binned."
• "When the food came out it was all stone cold and chips not cooked."
• "All burgers we got when we ordered inside were cold."
• "McDonalds Willenhall utter joke food delivery was incorrect and what we did order and got correct was stone cold."
• "the fries were frozen in the middle and so was the nuggets the big mac had no flavour and the buns stale."
• "Ordered 3 fish fillet burgers and they got all 3 orders wrong and put extra mayo on one it was disgusting and unedible."
• "This macdonalds is poor, what are u playing at serving milkshake that looks like I tried to copy McDonald's milkshake."

Order Accuracy

Pros:

• "No mistakes on our order, which is good!"
• "Always go here every weekend. Recently left a full meal on the table that I was going to take back for my daughter only realised when I got home so decided to go back and it had been cleared up but they only went and gave me another meal with an oreo flurry thrown in... can't fault that can ya?"
• "As a customer, orders are mostly served very quickly and presented well (burger actually inside the bun etc)."
• "Been ordering from here for 3 years, at first it was a typical McDonald's with cold mashed up food served which was never the right order. Since the refurb never had a problem and always get our food nice and hot now too, even when we use home delivery 👍"