Currys Reviews Summary

Customer Service

Pros:

• "Friendly and helpful staff. A variety of products to choose from."
• "Visited this store today the tranquility of a space dedicated to the customer was obvious from the minute I walked in."
• "The staff there were really helpful and they had a great range of phones."
• "well I bought the phone in this shop. Great customer service. staff is very well informed, about their products and very friendly."
• "George at curry’s on my visit today was so helpful and kind.. he managed to find the very last item I was looking for a while."
• "Thanks for the super speedy and helpful support, Liam! Your help was much appreciated, helped me sort out an issue I couldn't get sorted for weeks in less than a minute."
• "A lovely lady approached me asking if I needed any help. She helped me on my decision and quickly choose the printer for me."

Cons:

• "In one, they mis-sold me a laptop saying I would get cashback from Lenovo - not true and they denied it. Bunch of liars."
• "Useless. Non committal staff asked about android tablets and informed no one here really knows about them."
• "Rather pathetic customer service, the only person that will come to speak to you is the security guard - who had the sole intention to find out if you’re trying to steal something."
• "Ignored and had to ask for help, served by 3 staff all didn't know the answers so I had to Google the details of a product myself."
• "The lady that served me was very very uncompitent, no knowledge about technology at all even the basics knowledge was missing big time!!!"
• "The salesperson were not helpful and acted as if they could not be asked to be there."
• "Terrible customer service, the disgusted look on one of the senior sales assistants."

Product Selection and Availability

Pros:

• "They have the full set of laptops that you would find at a bigger store."
• "They have a decent amount for several countries (including EU and US) for a good price."
• "5* customer service. Small city centre store. Has a good selection of small electronic goods, but not so much the larger household white goods, which makes sense for a store in this location."
• "Definitely a good place to browse electronics, TVs, audio, cameras, computers, and mobile phones."
• "Recommend this branch of Currys as it has a large range of laptops to try before you buy."
• "A Currys and a Carphone Warehouse in one! You can find plenty of tech products here, speakers (bluetooth), soundbars, TV's, Phones, Laptops, Cables and Chargers, Headphones and phones."
• "I found what I want at their shop such as a high quality MSI laptop loaded with all the games needed software."

Cons:

• "I went to buy a phone and they had very few in stock."
• "Small store with limited selection."
• "Came there to look for a cable, and they didn't have it, and what cables they did have were stupidly expensive."
• "It's located on a side road, with no other shops but food places, so unless you're in the vicinity, you wouldn't know it's there, it has only one floor so big appliances like washing machines, fridge freezers are not sold here."
• "Would sooner shop online for the breadth of their catalogue as not everything is shown."
• "This store is listed as being open 24hrs on Sunday. Absolute rubbish!"
• "They never have the items that are on display for sale, it is just incredibly badly run!!"

Pricing and Value

Pros:

• "As Currys are fairly reasonably priced you do that then and there."

Cons:

• "Their prices are outrageous providing they charge £60 just to look at your computer."
• "Sold me an expensive laptop (£1400 Samsung Galaxy book2 Pro); it is flawed in its design because the keyboard continually accumulates very visible marks if you wear a watch and/or cufflinks."
• "Ridiculous prices for everyday items."
• "Expensive & wasted trip to the store. On Google, it advertises that the store closes at 9pm on Monday’s!"

Store Experience

Pros:

• "The store was clean, and well laid out."
• "The place is well organised, very friendly staff with quick service."
• "Every time I go to this store the staff are polite and they don't waste time."

Cons:

• "Worst shop ever, i just needed to pick up delivery from them, they waist like about 5 hours of my time and 3 continuous days to just give it to me."
• "Selection is okay. Had to hunt down a sales rep. Turned out they were gathered all together having a chat instead of serving customers."
• "There is a real cacophony of sound in the space, with TVs, speakers and computers all throwing out demos into a space with a low ceiling and no sound deadening surfaces."
• "This truly is the worst run store I have ever been at. Every time I go there to buy something it takes about an hour for them to process the sale."
• "This store's quite compact and everything feels on top of itself."
• "Staff mucking around sitting under the counters."
• "Maybe the worst customer service I have ever, and will ever experience."

After-Sales and Support

Pros:

• "Came here to make a warranty exchange. They made it very painless and staff very helpful."
• "Returned product and there was no fuss, got excellent advise on the replacement by a Mr Merton."
• "In fairness, they did not question the return and gave me a full refund immediately."

Cons:

• "Worst shop ever, i just needed to pick up delivery from them, they waist like about 5 hours of my time and 3 continuous days to just give it to me."
• "Awful experience. I tried returning an online order that I had picked up from their store the day before."
• "I visited this store to refund my item and managers refused to do it claiming they don't sell the item."
• "Customer repair centre is utterly horrible."
• "NEVER GET ANYTHING FROM CURRY'S PC WORLD. Absolute worst customer service and company policy."
• "They never contacted me and I was unable to return the product in the end."
• "Purchased headphones in here - they stopped working within 4 weeks - when I returned them the customer service was awful."