Sainsbury's Reviews Summary

Category: Supermarket London

Address: 28-48 Northumberland Park, London, N17 0TX, United Kingdom

Phone: +442078662994

Rating: 4.3
based on 166 reviews.

Accessibility

Pros:

  • "Good disabled parking and lifts to the store, easy wheelchair/scooter access."
  • "Very conveniently designed carpark lots of disabled parking."
  • "For disabled drivers and carers its heaven lots of spaces and blue badge spaces in right place near lifts."
  • "Parking is very good 3 hours for free."
  • "Thank you ever so much for the Ev chargers and generous parking times."
  • "Excellent Sainsbury’s!! It has very spacious parking with E chargers towards he back of the car park. Free parking is available for up to 90 minutes."
  • "Parking is great and it's a lovely big store."

Cons:

  • "Always a lift out of service, often another one also. Been going on too long and very inconvenient for customers with mobility problems."
  • "The staff wasn't very helpful at all as I took my disabled friend shopping he needed a mobility scooter which he has never used before In the supermarket."
  • "Couldn't buy anything at the Argos, click and collect only, was with a pensioner who didn't know how to do any of that, disabled parking spaces taken by non blue badge holders, stupidly long queue. Lifts turned off, not good for a disabled pensioner."
  • "Half of the disabled bays were closed off."
  • "I like this Sainsbury's store but all 4 electric car chargers have not been working for the last 4 weeks despite being reported by myself and others."
  • "The worst sainsburys I've ever been to. The car chargers don't work and have been left to rot, the fresh food selection instore is questionable at best."
  • "No problem with the actual produce or store staff but if you are of limited mobility or intend to do a large shop, I suggest you shop elsewhere."

Customer Service

Pros:

  • "Man with excellent moustache, tall young black girl and all the others working there today 25/06/23 3pm to 3.30pm deserve a payrise."
  • "Excellent customer service from the young guy was very pleasant and helpful."
  • "Staff are kind and very helpful."
  • "The staff are helpful, especially the staff on the customer service desk. They are very helpful even when really busy."
  • "Great place to shop. The staff are lovely. The prices are not too bad either."
  • "The staff are friendly and always happy to help."
  • "Lovely, chatting, smiling while completely Professional."

Cons:

  • "Extremely poor customer service from the senior managers named Pat and Chen especially."
  • "The staff wasn't very helpful at all as I took my disabled friend shopping he needed a mobility scooter which he has never used before In the supermarket."
  • "First time in this Sainsburys - didn't like it - or should I say I didn't like the experience - the Sainsburys it's self was nice and big and has all you would need - but the staff are very unwelcoming and miserable."
  • "Not good experience today. Staff was good polite and helpful, store clean and a safe and pleasant environment but the price on certain thing higher than Tesco and the fact that I now have to pay 30p for a bag to put my fruits and vegetables is just not on."
  • "Today I was served by Nabil, and honestly I was shocked and very upset by the way he dealt with my enquiry."
  • "The place where I shop all the time, but the person working at the single cash registers was very rude and aggressive yesterday."
  • "Rubbish check out girl was rude and unhelpful, she needs some training in customer care urgently."

Store Layout & Facilities

Pros:

  • "This Sainsbury's is quite large. There is quite a good selection of things including homewares clothes and toys."
  • "On the north side of the new Tottenham Hotspur football stadium, this Sainsbury store has parking, café and a beauty salon on the ground floor."
  • "Clear modern centre offering excellent choice of food what you would expect from any Sainsbury branch at a reasonable price."
  • "First visit to this store. Hardly any customers and loads of tills open."
  • "A large supermarket stocked with groceries, clothing, stationery and electrical items. There is also a pharmacy, bakery, delicatessen and a cafe. Access to the store is user friendly with a moving walkway and lifts. The store also has a huge car park for its customers."
  • "The store is on the 1st floor, very spacious and not too crowded."
  • "Even has a large clothing department, and toys and Electrical goods, kitchenware sections."

Cons:

  • "New store layout is more claustrophobic and confusing."
  • "The new barrier layout makes exiting the shop awkward especially when I only came to collect an item from Argos and had the security gate beep on it."
  • "The cafe which is terrible, food quality is not great."
  • "The café has been shut down unfortunately, although another franchise may be taking over which will probably be more expensive."
  • "It's so uncomfortable and awkward to shop right now. I wasn't even feeling relaxed."
  • "Sadly, this store has declined over the last few years...they have now reduced the range of products available."
  • "Worst shop to shop. ALWAYS just one till working...and after 10 12 mins or 15 of waiting, just before your turn they close the till, and you suppose to go to self Checkout with full trolley one baby, and one 3 yrs old brother....I'm sick off that shop...Yesterday was my last time there! Never Again!!!"

Product Quality & Selection

Pros:

  • "The best thing is that you can find almost everything here and the parking is huge."
  • "They have fresh produce daily. Meat section where you can choose anything you like."
  • "Sainsburys shopping centre is & always will be a nice place to go shopping for food & vegetables, fruit, and much more in store."
  • "Love this big store, where I can find a lot to eat, to use, to share and to wear."
  • "Very big Sainsbury's supermarket with big parking space and café store is fully stocked with fruits and vegetables kosher and halal vegetarian foods and vegan bakery fish meat and poultry clothing department shoes toys and games with home department drinks and much more very nice staff."
  • "It is my favorite supermarket to go shopping, the quality is very good, the prices are good, they are affordable, but what I like the most is the quality of the food, both in fruit, vegetables, dairy products, sausages, etc."
  • "Great selection of clothes and underwear and helpful staff."

Cons:

  • "But you can see a lot of products, basically fruit and meat that is over date, you must pay attention if you don't want buy some already expired."
  • "Was about to buy loose fruit and veg, when I remembered there is no hygienic way to do this, unless you buy their rip-off bags for 30p each!"
  • "The supermarket upstairs typically runs out of free cutlery such as forks and spoons at the sandwich area by the front."
  • "Mac and cheese is bland, I once had a small bone in my cod."
  • "The lasagne is mediocre."
  • "Also, there are always people lined up at the frozen vegetarian section, shoving all of certain products into their cart, leaving nothing for anybody else."
  • "Empty of anything you might want to buy in normal times when shopping."

Pricing & Financial Transactions

Pros:

  • "Clear modern centre offering excellent choice of food what you would expect from any Sainsbury branch at a reasonable price."
  • "They offer quality food to die for along with a clothing range to match any west end store."
  • "Great place to shop. The staff are lovely. The prices are not too bad either."
  • "Cash points inside store by lift, which is great for safety and comfort."

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