Fixio Reviews Summary

Customer Service

Pros:

• "Good communication throughout!"
• "Really friendly and knowledgeable staff."
• "The customer service is great and they give good honest advice."
• "Everyone at the store was friendly, they took their time to explain everything, and were honest about their prices."
• "They are friendly helpful and offer a great and professional service."
• "Very helpful and friendly service."
• "The staff are friendly and helpful."

Cons:

• "They never phoned when they said they would."
• "Sadly I guess they were busy because the lady said they would phone my husband when it was ready but they didn’t."
• "The part was late, it is my main work computer, no call to let me know."
• "Would have given 5 stars if the front-of-house customer service had been a little more proactive and helpful."

Repair Quality and Efficiency

Pros:

• "Fast, affordable expertise. Just what I needed."
• "Even bringing the case back to life after I thought it was beyond repair."
• "They installed a new one and transferred EVERYTHING (settings and data) over from the dead one."
• "Within 3 hours of handing over the tablet, MacMac phoned to say they had ‘fixed’ my problem."
• "They were cheaper than going to the Apple Store and quicker too."
• "MacMan were brilliant when my USB drive broke."
• "The Fixio guy did the inspection for £30 and found it was just the aerial/antenna had unclipped itself."

Cons:

• "Although the staff are very friendly and helpful, their repair costs are high, and every time I have had to use them, there has been a problem with the end result."
• "There was a slight issue with the first replacement chassis their supplier sent."
• "Took my phone there last year to change battery, but didn't want to give them my password and they told me it wasn't the battery anyway and they can't fix it."
• "As usual, excellent service and no problem with the repair. However, the phone carries a non-cancellable warning that a non-Apple camera may have been fitted."
• "Very helpful and explained everything clearly - they weren’t able to fix my desk top because it was beyond repair."
• "You put a new battery in my iPhone and since then I have had nothing but problems with my phone."
• "In the few times I have used MacMan, I have been disappointed by the high cost, but low quality parts and fitting."

Value and Pricing

Pros:

• "All very reasonable on price and would highly recommend to anyone in need of troubleshooting an Apple computer."
• "Excellent v efficient service at reasonable price."
• "I was told the price which was very very reasonable compared to Apple."
• "The rates are very reasonable and they are now my go to for repairs."
• "Prices are clearly explained upfront and regular contact to keep me up to date with others was welcome."
• "Quality work, supported by realistic charges, is a sign of a good company."
• "I was gobsmacked to find there were no additional charges over and above that initial fee."

Cons:

• "Terrible. Bought a refurbished macbook air in 2018, battery needed servicing within 6 months."
• "I am so angry that Macman tried to convince me to purchase a new Pro, when the issue was minor and easily fixed."
• "I was advised the repair would by £950 by two members of staff and I would be better off to consider purchasing a new one as it was not much more money."

Recommendation and Trust

Pros:

• "Would not hesitate to recommend fixio."
• "Absolutely fantastic service, would recommend to everyone!"
• "Highly recommended."
• "Can't recommend them highly enough!"
• "Would recommend them to everyone."
• "I would highly recommend the guys at Fixio, thank you guys👍🏼"
• "I would definitely use them again and would recommend them."

Cons:

• "This is not fake and I have dealt with them." (implying a negative experience)
• "We dealt with this guy on eBay, he's trying to return a product in the condition it was not sent in. Not trustworthy and bad experience."