Coach & Horses Reviews Summary

Service

Pros:

• "The service was exceptional."
• "Nice friendly staff, food tastes good and not a Rip off."
• "I feel compelled to write a review for this business as it is clearly run extremely well at the helm by Dave and his team are true examples of what customer service should be in pubs."
• "The bar staff were great and made some gin suggestions to us!"
• "Just want to say they are a credit to the place and felt super valued as a customer."
• "The staff were very friendly and helpful."
• "The service by the pub staff was excellent and so was the food, it was also very reasonable in price and the food very tasty."

Cons:

• "A poorly managed Coach and Horses, lamentable service (laughable actually), you'll be taking pot luck with your time, money and your effort to get there."
• "Honestly if you want to be ignored then this is the place for you. £10 deposit wasted."
• "We had been seated for over 20 minutes before ever receiving a menu or being welcomed."
• "No table touching (that's when the serving staff come back 5 mins later and check all is ok with your meal) so couldn't get extra gravy without going to the bar."
• "Overall service from waiting staff wasn't great except for one very helpfull member."
• "Long wait for drinks, dirty tables, management that stand around doing nothing and not helping the staff the actually care."
• "Very poor service waited half hour with no menus had to ask staff for service."

Food Quality

Pros:

• "The food is great and 2 for 1 on Mondays which makes it really cheap."
• "The food was tasty and well presented."
• "Enjoyed meal with friends for Sunday lunch. We all had a variety of meals."
• "Dined here alfresco on a hot sunday afternoon, we both had a roast which was lovely."
• "Although quite large, the fish tasted delicious and so did the rest of the cod and chips meal."
• "Food was amazing, service was quick and the drinks were delicious!"
• "The food was absolutely lovely service was very good staff were very kind."

Cons:

• "However, the roast potatoes fell short of expectations, being powdery in the center and not adequately hot."
• "The prices charged really should mean a better quality of meal."
• "Food presentation was poor, the mixed vegetables have seen much better days."
• "The potatoes were burnt and cooked in old oil. The veggies were overcooked and soggy."
• "The food is disgusting, I would eat anything normally and never bother to moan but we had the almond pesto linguine with grilled chicken, it was linguine pasta with chicken. bone dry with no sauce whatsoever."
• "Went for a drink and bite to eat last night. The pub is always nice, but the food was awful."
• "The food order was lost in the kitchen and we had to wait a long time for our food."

Atmosphere

Pros:

• "Atmosphere was very nice, building was nice and well put together."
• "A very warm and welcoming pub, I enjoyed a lovely meal along with some drinks."
• "Nice pub, decent prices. Great beer garden."
• "Really nice pub- great atmosphere at the weekends and lovely beer garden."
• "It is actually a really nice, if hectic place and the food was a notch above pubs of a similar ethos."
• "The pub was very well decorated and had an open fire giving the whole pub a very festive atmosphere."
• "Nice old style pub with extensive range of ales and food."

Cons:

• "Manager was present when the young female staff member told my mother to get out. Ridiculous if she still has her job there."
• "Badly run pub with lack of management, avoid at all costs."
• "They've also changed the menu and the food has gone downhill badly."
• "Staff told my polite mother to get out after she left feedback on the customer service."
• "Not worth the money paid this time. I don't think we'll come back."
• "Desperate management change needed with this one. Shame."
• "Management made no appearance at any stage, no intervention, even as we were leaving."

Value

Pros:

• "The food is great and 2 for 1 on Mondays which makes it really cheap."
• "The service by the pub staff was excellent and so was the food, it was also very reasonable in price and the food very tasty."
• "Food was amazing, service was quick and the drinks were delicious!"
• "Cheap lunch menu with lovely food."
• "Our 2 course meals for 2 plus a drink came to £26.30. Not many places inside the M25 offer that value."
• "Great food, bargain too."
• "Food is always fast, hot and fresh, love coming here for a chill with friends in the evenings."

Cons:

• "Food was good, but when I got home I realised that I had been charged for individual items on the set menu, rather than the inclusive price, thus adding just over £15 to the bill for three of us."
• "The menu is possibly its weakest point right now. Over the years the various food offers have got less and less while prices have slowly crept up and the portions have gradually got smaller."
• "If I could give no stars I would. Had Sunday lunch. Undercooked and cold. I should have known it was going to be rubbish as it turned up within 3 minutes of ordering and to add insult to injury I had to pay to park! Paying in a pub car park?"
• "The food quality hasn't been the best for years but we keep coming back hoping for better."
• "The roast pork and turkey was dry, the vegetables too and not enough to be considered a medley."
• "Food was okay but could have done with a bit more meat with the triple roast."
• "Staff just lost communication skills, food was terrible, pre cooked rubbish on small plates don't fool me."