Window to the Womb Chessington, Surrey Reviews Summary

Staff and Service

Pros:

• "The team are so friendly."
• "The sonographer is great and really good and calming and explains everything so well."
• "An amazing experience and equally wonderful staff."
• "Very patient and welcoming staff."
• "Had my first scan here, everyone was lovely from start to finish."
• "Amazing service, helpful receptionists and great service all around."
• "Staff were extremely friendly and helpful."

Cons:

• "I asked to get growth measurements and weight with my premium scan package and they said I will get that in my NHS scan, although it’s included in the package."
• "We looked at some blurry images of the baby for a few minutes (very poor quality compared to all of the other scans I’ve had)."
• "The facts are not displayed correctly about procedures and imply that this Dr did not do his job correctly."
• "Terrible service. No communication between head office and the branches."
• "Really rude sonographer."
• "The Sonographer mumbled her way through our appointment."
• "Most horrendous service!!! I would not recommend this company to anyone."

Facilities and Comfort

Pros:

• "The building and facilities were very clean and tidy, it’s a comfortable setting."
• "The scanning room was very comfortable and had adequate privacy during the session."
• "The atmosphere of the scan studio is really nice."
• "Lovely and welcoming soon as you arrive, with lots of different pictures to see what to expect while you wait."
• "The room was dimly lit with relaxing music, and a huge screen to see the scan on."
• "It was really nice to be able to choose from a large selection of photos which came out really well even though i am only 15 weeks."
• "From entering we were very welcomed there was plenty of time for us to enjoy the whole experience."

Cons:

• "We also didn’t get a picture at our private scan which we were disappointed about as it says when you book that you do get pictures with the price and even if there was only a sac and yolk to see it doesn’t mean it’s not good enough for a picture to be printed."
• "They didn’t print any scan photos for us on the day which was a little disappointing."
• "Pictures were awful, came away without any so that was a waste of money too."
• "This place is definitely overpriced & the services within the package offered by the clinic wasn’t cleared when I booked the appointment."
• "Unfortunately when we got home, we discovered they were not the 4 we had selected, 1 was a duplicate."
• "Really rushed - showing me the baby was for a matter of seconds."
• "The appointment was for five minutes with some of that time taken up by the assistant telling me the price of the photos or videos I could purchase afterwards."

Experience and Satisfaction

Pros:

• "This is really a great opportunity for expecting parents to see their baby close up before birth."
• "So, overall, not the great experience we had hoped for but we still got to see our lovely baby's face which was incredible!"
• "We were lucky enough to be able to have the gender of each of our twins confirmed; we chose to opt for keeping it a secret and taking home an envelope with so we could do a private reveal with our families."
• "The 4D scan was the best part."
• "Really happy with the experience, very relaxed."
• "We also purchased a heartbeat cuddly toy which I love….it is unique!"
• "The whole team really went above and beyond to make sure our visit was the best it could be."

Cons:

• "My experience was not great!!!"
• "I had the most horrendous experience."
• "Just had my second scan which was a 4D scan at Windows to the Womb Chessington and did not have a good experience."
• "Complete waste of time and money. I felt totally reassured after the first scan, but left feeling very deflated today."
• "We were very disappointed with the service provided by Window to the Womb."
• "We were disappointed with our experience at Window to the womb."
• "Do not recommend!"