Tesco Superstore Reviews Summary

Staff and Service

Pros:

• "I recently visited Tesco and had the pleasure of interacting with the manager on duty. They were friendly, helpful, and went above and beyond to ensure that my experience was a great one."
• "This tesco is located very good point also most of staffs are so friendly and helpful."
• "A lovely pink haired lady on the self service tills, called Linda, brought a smile to my face."
• "I would also love to give a shout out to Annabel and Linda who work at the self-checkout tills. They have such a positive attitude when helping customers and are one of the few members of staff that I see disinfecting checkouts."
• "Not easy to greet people at the door in this COVID time but I’d like to thank the lovely Lady on the door this morning (think her name is Linda) for being so friendly to everyone as they went in."
• "Check out lady was nice and didn't rush us."
• "The staff there are friendly."

Cons:

• "Loads of hobos hanging around, run down shop, unmotivated staff (apart from one or two exceptions) and the incredibly looooonnnng and slowwww queues!!!"
• "Cashier wanted to chat to her friends rather then serve."
• "Horrible security team has stopped and accused me if theft twice and grabbed my bag, being condescending and rude when I had stole nothing."
• "Hostile and unhelpful staff, today it was Rosemary who was supervising the trolley self checkout."
• "Staff appear to know very little about the items on sale, so asking for assistance is futile."
• "The staff don't seem to care about customers at all."
• "The staff and rude and unhelpful and 9/10 they are stood around having a chat about their personal lives."

Store Layout and Cleanliness

Pros:

• "Has self checkout at front and back of store which is useful."
• "They aren't kidding about the superstore part, it really is big."
• "One of the largest supermarkets, by size, and, in my view, competes well against Dog Kennel Hill's Sainsbury's, Peckham's Morrisons, Peckham's Lidl and Lewisham's Sainsbury's."
• "Very big store with a wide variety of stuff and it was very clean."
• "TESCO itself is providing cleaning stations, even providing free masks for the customers."
• "One of the best Tesco Superstore in the area offering a wide range of food and merchandise."
• "The store has a great, wide variety of produce and world foods."

Cons:

• "Shelves empty, store is small for a superstore, not a lot of variety."
• "Toilets are disgusting even after they have painted them a jet black to cover any and all dirt instead of hourly sanitary cleaning."
• "A bit of a rundown ‘superstore’, often with an unpleasant raw sewage smell as you immediately enter the store."
• "Massive wait at checkouts even during quieter times. Milk often only has one or two days shelf-life."
• "Shop is looking dirty and so many shelves not stuck up yet."
• "Bad odour coming from the toilet area and still a bit rank a good few aisles along."
• "Shelves often empty. Store feels dirty and uncared for."

Checkout Experience

Pros:

• "All but one item I wanted was in stock and there were no delays at the checkouts."
• "Had a queue to go in which seemed like it was going to take long but it went down in around 1-2 minutes."
• "After waiting 20 minutes in the queue I was going to give up and leave a trolley full of produce and go elsewhere but then they had a change of cashiers and this new one, Jackie, worked at 3 times the speed and the queue started moving."

Cons:

• "Is this store struggling for money? They never seem to have sufficient staff on the tills and there are always long queues."
• "THE QUEUES ARE UNBEARABLE!!!"
• "At 7pm, the busiest time, there were only TWO tills opened and 30% of the self service tills were out of action."
• "Removed all the tills and installed self-service which are always closed leaving massive que all the time."
• "Terrible till management .. all tills open in the morning and just few during 'rush hour', min 15 min wait between 7-8 pm..."
• "The queues are always so long, there’s always at least 1/6 self checkouts not working, the staff do everything so slow."
• "Permanently understaffed with massive queues at the checkouts and most of the self service tills not working or closed."

Product Availability

Pros:

• "All but one item I wanted was in stock and there were no delays at the checkouts."
• "The Bakery section is a favourite area of customers."

Cons:

• "Couldn't find the free from vegan cheese Tescos own brand nor did they have the procesco we wanted."
• "The stock is always so low even when you've just opened first thing in the morning."
• "However, today I went to this store and noticed a couple of packs of raw chicken were ruptured and even leaking blood onto the fridge display."
• "They continue to move my favorite items to different sections of the shop which makes it like a hide and seek game."
• "ONE OF THE COLD AISLES ARE USUALLY BROKEN DOWN AND THE SELECTION OF FOOD IS SCANTY, TO SAY THE LEAST."
• "Terrible store with out of date stock, spills and shocking customer service .. you honestly take your life in your own hands venturing in."
• "It is true that finding a basket can sometimes be a problem at peak times."

Customer Experience

Pros:

• "This is one of my favourite petrol stations in London."
• "Tesco Store has a very good range of products which are all of a good quality."
• "Generally a nice shopping experience with a decent range of goods."

Cons:

• "Genuinely the worst Tesco I have ever set foot in, let alone having the misfortune to live near."
• "Always the worst tesco I have ever been into. Consistently dirty, busy, lack of staff, broken tills, 10+ minute queues."
• "Awful smelly Tesco from a permanent stink from the toilets as you enter the store."
• "At times it seems a bit crowded, most of the customers do not keep the safe distance required."
• "This place is a disgrace and the Manager useless!"
• "The new motto of Tesco should be: 'No one here cares'."
• "absolute worst tesco superstore known to man, truly demonic energy!!"