"Excellent service called just before closing time and they still carried out a small operation on my dog unlike the service I received from pets at home!"
"Arranged pet passport appointment very quickly when other vets wouldn’t, very friendly receptionist on phone, highly helpful."
"The staff on the phone were lovely when booking me in."
"Receptionists are always so lovely and welcoming (especially Val) and the vets are fantastic."
"They are all genuinely caring staff who want to go out there way to help you."
"The reception staff are exceptional. They are always friendly and make me feel as if they care a lot."
Cons:
"Absolutely disgusting treatment from receptionist! Not helpful at all, patronising attitude."
"She has also attempted to overcharge me on several occasions."
"Nice vet poor service from the receptionist."
"The practice manager, 'Hayley' also, one of the receptionists. Is vulgarly rude and has NO customer service skills, whatsoever."
"Will NOT be using again, gave used this vets since they first opened, good initially but has gone downhill."
"Quite disappointed in the customer service."
"Reception staff are not very helpful and they kinda feel superior to customers."
Accessibility and Communication
Pros:
"Clear and quick communication via email."
"The waiting area is clean and airy."
"The nurse who discharged her, again explained everything really well."
"Got an appointment the same afternoon despite covid restrictions."
"Always feel welcomed by the staff, staff are lovely and attentive whether its in person or on the phone."
"Very good communication with the reception and super happy with doctors work."
"Whomever is on the front desk is always super friendly, quick and very helpful."
Cons:
"I've been trying to get my dog an appointment since the 2nd week of Jan."
"Went in a week earlier and tried to book claw clipping. Was told none available until Dec 3rd."
"The receptionists didn’t tell our vet what we came for which isn’t normal."
"Forever so busy, so difficult to get an appointment."
"Just took too long to get an appointment, couldn't call them to make appointment had to wait for them to call back!"
"These receptionists shouldn't even have their job as they have extremely bad communication."
"Missed my appointment by 40mins due to traffic, called to rebook 1h before appointment but couldn’t get through to reception."
Value and Pricing
Pros:
"Reasonably priced with some great offer packages which save you money in the long run."
"The price was pretty reasonable and there was no attempt to push extra treatments."
"Much more reasonably priced also."
"The prices are really good too which is what made us swap vets in the first place."
"Very happy with the care of my cat and the value for money of their pet plan."
"Also all my pets are on their petplan which is also very very Good."
"Not looking forward to the bills but at least we had the sense to have Pet Insurance."
Cons:
"Forever so busy, so difficult to get an appointment and prices on treatment are not competitive at all quite expensive to be honest."
"£200 for balls off and a healed paw, go here if you have money to waste, every visit has to be strictly separate, 1 appointment for this one for that."
"ALL ABOUT MONEY! NOT ANIMAL WELFARE."
"The only thing that I cannot be happy about is the price, as the blood tests were very expensive."
"Everything costs so much. All they want is your money and nothing else."
"I realised I had handed over several hundred pounds via direct debit and not received anywhere near what I’d paid for."
"Awful service, booking appointments over the phone for after 2 months visit."
Professionalism and Compassion
Pros:
"Vets4Pets handled this difficult situation with the utmost compassion."
"Honestly the best vets in Portsmouth."
"Things were explained clearly, price was fair, staff were friendly and accommodating and they cared for my puppy and myself."
"She was incredibly kind, quiet and gentle with my very anxious hound and I’d like to thank her for that."
"All staff from receptionists to vets are extremely lovely caring compassionate people."
"The team were so kind, compassionate and helpful."
"The veterinarian we saw was also super friendly, patient with our dog (who is people shy) and gave a thorough check up."
Cons:
"This is just another instance of SOME vets (not all) of putting money before the best interest of wild animals and letting them suffer and is so very sad indeed for our wildlife."
"Apparent incompetence from a junior vet while ending the life of a beloved family member was ignored."
"Absolute shambles they were happy to leave a brand new puppy without a vets for 4 weeks, disgusting vile behaviour."
"It's sad, how one very unprofessional person's actions, can deteriorate a whole reputation of an otherwise very good clinic."
"Awful branch or vet can't be sure as have only been let down by this branch."
"I've witnessed this woman talk very politely with white British people, but with anyone else, 'of ethnic origin', she comes across as extremely rude, borderline aggressive, inpatient and offensive."
"My worst experience of a visit to the vet in over 40 years."