Pizza Hut Restaurants Reviews Summary

Customer Service

Pros:

• "Staff was very helpful and friendly."
• "The staff were friendly though."
• "Excellent customer service from Robert and his team. I’d definitely take my family back again."
• "The staff aftercare was fantastic and so was the initial response to the incident."
• "The food and service was quick and friendly."
• "Customer service at the point of collection was prompt & polite."
• "Very helpful and polite staff."

Cons:

• "Probably the worst customer service ive ever received. A total waste of £40 odd."
• "Close at 22:00 timing says at the entrance door but Refused entry at 21:05 Saturday by staff and manager ALEX saying they fully booked but all seats were vacant at PIZZA HUT NORTH HARBOUR."
• "Service was terrible waited for our table to be cleared for 30 minutes then had a member of staff take one item and leave the rest had to ask someone else to finish clearing the table terrible nearly £80 and had to ask to be served never again."
• "The front man at the restaurant was awful and rude to myself and other customers when asking for a table."
• "The staff forgot to bring out half of my wife's meal as well as her cookie dessert, we had to promptly remind them that the items I had already paid for were for us and all they could say was that they 'accidentally forgot'."
• "Waitresses weren't particularly helpful as we had to ask twice with no one coming to check on us."
• "Service was really slow.... table not cleared before desert.. was not impressed at all."

Food Quality

Pros:

• "Pizza at buffet was all readily available. And was hot and fresh."
• "They serve the new vegan pizza's, and man they are tasty!"
• "The food arrived which was the whole very good."
• "The pizza was all very fresh."
• "Food was great."
• "The food was outstanding, I'm a domino's fan but todays food experience is giving me second thoughts."
• "The buffalo vegan pizza with stuffed crust, they offer the violife cheese (my favourite). It was delicious."

Cons:

• "The salad bar was well stocked but tasteless."
• "Poor salad bar options, no pasta no bread sticks, no couscous, no teaspoons for children's ice-cream."
• "Pasta clearly been sat for hours covered in condensation and soggy."
• "Food was over oily and was mid range in taste and quality."
• "The pizza was overproofed, the dough was horrible, and slow coming out to the buffet."
• "Unfortunately the chicken wing starters were greasy, the pizza peppered with chili powder and salty cheese."
• "The 'two topping pizza' I ordered was topped with the minimum amount they could put on a pizza, one olive per slice and one pineapple per slice."

Atmosphere & Cleanliness

Pros:

• "Lady who was front of house did a good job and the toilets were of a good standard."
• "The place is well run, clean and friendly."
• "This is by far one of the cleanest fast foods I have been to."
• "They don't stop cleaning here, the food is good and the service excellent."
• "The place was nice, clean and open such a great seating plan."
• "Pizza hut Restaurants in Portsmouth locations. It is a clean place."
• "The place is clean, has lots of space, and it is pretty busy at lunch time, mostly families with kids."

Cons:

• "The whole restaurant has seemed to lose its fun atmosphere and looked tired."
• "The toilets stank of stale urine and looked like they hadn't been cleaned properly for a long time."
• "Ate in the late afternoon. Acceptable food but ice cream factory and salad bar areas were quite dirty and the whole place looked like it needed a deep clean."
• "The place is filthy. You can feel your feet sticking to the floor as you walk."
• "Shame about the dirty greasy benches, the food is excellent, make sure you clean your own seating."
• "The place felt dirty and the service was non existent."
• "Visited as a treat for the children. Firstly it appeared grubby and dirty."

Value & Pricing

Pros:

• "All you can eat for £7 is brilliant."
• "The prices are average too (as in PH is never cheap despite the whole experience being 'meh')."
• "The individual meal deal looks good - a starter, pizza and drink for a penny under £15."
• "We ordered the individual menu, you got a starter, pizza, unlimited salad and unlimited soft drink for £14.99."
• "We done the lunchtime meal deal on a week day, definitely value for money."

Cons:

• "Nice service but the price is just taking the michael. 24 quid for a pizza, no salad bar and no unlimited drinks top up."
• "Okay, but just about. £35 for two small pizzas soft drinks and a side."
• "Expensive and unsatisfactory altogether... Won't go back to pizza hut again after this."
• "Pizzas are OK, but expensive."
• "A bit more expensive than it used to be though."
• "Waste of money and incompetent staff."
• "The worst vegetarian options😒."