Farnham Road Practice Reviews Summary

Telephone System

Pros:

• "Caroline the booking officer was really helpful and made the effort to sort out all my appointments."
• "The E consult website was very easy to use and I was able to get a face to face appointment on the same day."
• "During this pandemic these guys have been amazing."

Cons:

• "What is the point of a telephone system, where booking an appointment becomes a game off chance?"
• "The surgery is incredibly poor. Before pandemic, they had a useless phone system for booking appointments that you had to ring immediately at 8am."
• "You'll probably be able to contact the dead via an Ouija board sooner than making it through their absymal telephone service."
• "The automated telephone message you reach upon calling is deliberately long with unwarranted information to frustrate you."
• "It's unbelievable. I was waiting for over half an hour before the phone was answered."
• "Can never get through on the phone."
• "After 20 min on the line finally someone answer the phone and when I asked twice 'may I take your name please' and RUDE Receptionist answering to me 'NOT' and hang up phone."

Staff and Service

Pros:

• "Her professionalism never wavered, and still after all that she could still help me fill out a form amazing young lady...with a heart of gold."
• "I was extremely grateful for today's visit. Duniya was very helpful and professional."
• "The doctors and nurses are absolutely brilliant here 10/10. Unfortunately the receptionists are the complete opposite..."

Cons:

• "Greeting patients in an unprofessional manner and tone based on how they are feeling that day."
• "The lady at the reception was extremely racist and rude."
• "Worst experience. People at reception are so rude which is beyond words to explain."
• "Reception ladies always unhelpful and you always hear 'nothing I can do about it'."
• "Admin staff are incredibly rude and careless."
• "The morning reception team are unhelpful, rude and grumpy."
• "I have never been spoken to so appallingly by reception staff."

Parking

Pros:

Cons:

• "Parking is horrendous, the staff park in the patient bays including the disabled ones."
• "Parking is a NIGHTMARE. Make sure you get to your appointment an hour earlier as it'll take that long to find a parking space!"
• "Waited 20 minutes for a parking space then my standard double buggy wouldn’t fit through the surgery’s main entrance so left buggy outside."